Job Description

Start up Orthopaedic Surgeon - Hybrid role - Xestro Medical Software

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Extremely amiable Surgeon - Role with growth opportunities - Variety

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Do you pride yourself on your customer service skills? Are you interested in a role with

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growth? Then please read on.

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Our Surgeon has an exceptional career opportunity for a candidate with exceptional

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customer service traits. We are looking for a candidate who is extremely confident and

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proud of their people skills, particularly when assisting the Surgeon on a weekly basis with

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face to face marketing to GPs (Eastern suburbs of Melbourne). They also take pride in being

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a gatekeeper for the Surgeon, allowing the Surgeon to do what they do best and the

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Secretary to take care of all administration tasks.

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About Us:

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We are a new medical practice led by an established Surgeon (Orthopaedic, foot and ankle),

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in the Eastern suburbs area. Our practice mission is to make a difference in our patients

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lives, to provide them with empathy and support during their patient journey.

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Our practice benefits from convenient WFH options and onsite presence when undertaking

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consulting sessions. Utilising your internet, you will be supplied with a laptop and practice

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mobile to utilise when working from home, and onsite.

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Rooms with Style's Virtual Reception team is currently looking after this Surgeon, and will

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provide handover training for this role.

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About You:

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We're looking for a warm, engaging and capable Medical Secretary who is excited by the

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prospect to grow with the practice. This role will suit someone with a warm empathetic

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manner, strong attention to detail, selfmotivated, patientfocused and bubbly, who enjoys

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contributing to a modern, paperless practice.



You will be central to building efficient

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systems and processes that support highperforming operations and consistently excellent

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patient care.

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Key Qualifications and Attributes:

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- Demonstrated experience using medical software programs.
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- Outstanding communication skills coupled with a positive, proactive attitude.
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- Professional demeanour with exceptional customer service and high attention to
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- detail.
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- Brand ambassador attributes to assist the Surgeon onsite when visiting GPs and
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- hosting GP events.
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- Ability to work both independently and collaboratively, demonstrating strong
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- Experience with Theatre Booking, Quoting and Billing, including AMA rates, Gap and
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- Known Gap fees
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- Proficiency in troubleshooting and IT-related tasks.
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- Ability to excel under pressure in a fast-paced environment, while effectively
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- managing multiple tasks.
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- Has a car and a current drivers licence
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Responsibilities:

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- Take the lead in the development and implementation of new practice systems and
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- processes.
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- Manage consultation sessions (including consultant billing) and warmly greet
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- Managing inbox, email, website, efax etc.
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- Provide exceptional customer service through effective phone/email communication
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- and patient interactions.
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- Coordinate patient appointments and manage scheduling.
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- Perform general administrative tasks,



such as scanning, faxing, sorting mail, and
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- Support Surgeon with various administrative and ad-hoc tasks.
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- Exhibit flexibility and dedication to accommodate Specialist and practice needs.
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Working Hours:

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Four days per week (the days off that you will have over a 4 week roster are: 2 x Thursdays ,

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1x Friday, and 1x Tuesday.

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The hours per day will be between 8:30am till 4:30pm/5:00pm (30 minute unpaid lunch

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break). The practice runs over a 4 week roster.

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Onsite attendance will be between, Epworth Eastern (3x a month), Richmond (2x a month),

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Heidelberg (1x a month) and Blackburn (1x a month). You will travel weekly to assist the

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surgeon at GP events located in the Eastern suburbs.

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As this is a start up position, initially there will be over 50% of the working time WFH, as the

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practice consulting session grows, this will reduce, but there will always be some

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component of WFH each week.

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Parking provided - to be negotiated.

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Pay rate:

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$38.00 to $40.00 per hour plus super

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We look forward to reviewing your

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application.

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Please note, the hourly rate for the successful candidate will be contingent upon factors such as

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relevant experience, required upskilling and any necessary training. The listed rate is intended as a

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general guide and may be adjusted in accordance with these criteria.

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The successful applicant is required to have full working rights in Australia and will be asked for

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relevant documentation during the recruitment process. Please note that a Vevo Check to verify

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your Australian Working Rights will be undertaken and is part of the application process for this role.

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📌 Medical Secretary (Williamstown)
🏢 Dr John Du
📍 Williamstown