Job Description

Hybrid

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2mo ago , from Flourish Holistic Services Pty Ltd

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Flourish Holistic Services Pty Ltd is a growing NDIS-registered provider committed to delivering high-quality, person-centred support services that empower participants to live independently and achieve their goals. We pride ourselves on professionalism, compliance, and exceptional service delivery while maintaining a supportive and collaborative workplace culture.

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As we continue to expand, we are seeking a highly organised, detail-oriented, and numbers-driven NDIS Administration & Bookkeeping Officer to join our team.

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About the Role

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This is a dynamic and rewarding role that combines NDIS administration, participant coordination, rostering support, and bookkeeping responsibilities. The successful candidate will play a critical role in ensuring participant records, invoicing, financial transactions, and compliance requirements are managed accurately and efficiently.

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This position is ideal for someone who enjoys working with systems, numbers, processes, and people while contributing to the smooth operation of a growing NDIS service provider.

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Key Responsibilities

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- NDIS Administration & Compliance
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- Coordinate the intake and onboarding process for new participants.
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- Prepare, issue, and monitor NDIS Service Agreements and Schedule of Supports.
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- Maintain accurate participant and staff records within the CRM system.
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- Ensure documentation remains compliant with NDIS Quality and Safeguards Commission requirements.
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- Maintain audit-ready records and compliance documentation.
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- Support general administrative functions across the organisation.
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- Accounts Receivable & NDIS Billing
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- Create and manage service bookings through the NDIS myplace Provider Portal.
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- Prepare and submit NDIS claims via PRODA/myplace.
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- Generate and issue invoices through Xero and ShiftCare for:
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- NDIA-managed participants
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- Plan-managed participants
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- Self-managed participants
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- Follow up outstanding invoices and aged receivables.
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- Investigate and resolve rejected claims and billing discrepancies.
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- Monitor participant funding utilisation and billing accuracy.
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- Accounts Payable & Bookkeeping
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- Process supplier invoices and schedule payments using Xero.
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- Complete daily bank reconciliations.
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- Accurately code transactions and maintain financial records.
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- Manage expense documentation, reimbursements, and credit card transactions.
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- Assist with BAS preparation, payroll reporting, and year-end compliance requirements.
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- Support external accountants and auditors when required.
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- Rostering & Scheduling
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- Coordinate support worker rosters and participant schedules.
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- Manage roster changes, participant requests, and cancellations.
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- Ensure workforce allocations align with participant support requirements.
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- Apply NDIS cancellation policies correctly and ensure accurate invoicing.
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About You

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Experience

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- Minimum 1–2 years' experience in NDIS administration,



coordination, rostering, bookkeeping, or a similar role.
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- Demonstrated bookkeeping experience using Xero.
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- Experience working within an NDIS provider environment will be highly regarded.
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- Knowledge & Skills
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- Strong working knowledge of Xero.
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- Experience using NDIS rostering and CRM platforms such as ShiftCare.
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- Understanding of NDIS Pricing Arrangements and participant budget categories.
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- High level of accuracy and attention to detail.
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- Strong numerical and analytical skills.
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- Excellent organisational and time-management abilities.
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- Strong communication and stakeholder engagement skills.
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- Ability to work independently and manage competing priorities.
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- Mandatory Requirements
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- Current NDIS Worker Screening Check (or willingness to obtain).
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- Completion of the NDIS Worker Orientation Module.
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- Current National Police Check.
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- Current Working with Children Check.
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- Full working rights in Australia.
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- Why Join Flourish Holistic Services?
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- Supportive and collaborative team setting.
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- Hybrid work flexibility.
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- Opportunity to play a key role in a growing and values-driven organisation.
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- Diverse role combining administration, finance, compliance, and participant support coordination.
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- Ongoing professional development and career growth opportunities.
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- Meaningful work that positively impacts the lives of people living with disability.
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Flourish Holistic Services Pty Ltd is an equal opportunity employer and encourages applications from people of diverse backgrounds, cultures, and lived experiences.

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📌 NDIS Administration & Bookkeeping Officer (Williamstown)
🏢 Flourish Holistic Services
📍 Williamstown