Job Description

Location: Sydney, Australia (Hybrid, 2 days per week in office)

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The Opportunity

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We're partnering with a high-growth enterprise SaaS business that is looking for an experienced Key Account Manager to join their growing commercial team.

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This is a fantastic prospect for a commercially driven account manager who enjoys building long-term relationships with enterprise customers, identifying growth opportunities and becoming a trusted strategic partner to some of the business' most important clients.

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You'll take ownership of a strategic portfolio of enterprise accounts, working closely with senior stakeholders to maximise customer value, drive retention and identify opportunities for expansion through upsell and cross-sell initiatives.

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This role offers significant autonomy and visibility, giving you the opportunity to shape account strategy, influence customer outcomes and make a direct impact on revenue growth.

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The Role

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As a Key Account Manager, you will be responsible for managing and growing a portfolio of enterprise customers across Australia and internationally.

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You will act as the main commercial point of contact for your accounts, developing strong relationships with key stakeholders and ensuring customers continue to see value from the platform.

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This is a proactive, relationship-led role suited to someone who enjoys operating independently, spotting opportunities and driving commercial conversations with large organisations.

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Key Responsibilities

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- Own and develop relationships with strategic enterprise customers.
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- Build account plans focused on retention, growth and long-term partnership.
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- Identify and execute upsell and cross-sell opportunities within existing accounts.
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- Manage renewals and ensure strong customer retention.
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- Develop relationships with senior stakeholders across customer organisations.
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- Lead regular account reviews and strategic conversations.
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- Partner with internal teams including Sales, Customer Success and Product to deliver customer outcomes.
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- Conduct face-to-face customer meetings across Sydney and occasional international travel.
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- Identify opportunities to increase customer adoption and maximise account value.
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What We're Looking For

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We're looking for an experienced enterprise account manager who is confident managing complex customer relationships and driving commercial growth.

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You'll ideally have:

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- Proven experience managing large enterprise accounts within a SaaS or technology environment.
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- Strong track record of growing existing customer relationships through upsell and cross-sell.
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- Experience owning renewals and retention strategies.
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- Confidence engaging with C-suite and senior business stakeholders.
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- Ability to operate autonomously and take ownership of account strategy.
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- A proactive, energetic and commercially minded approach.
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- Strong communication, relationship-building and negotiation skills.
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- Experience managing complex accounts across multiple stakeholders and regions.
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Why Join?

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- Manage a portfolio of strategic enterprise customers within a growing SaaS business.
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- High level of autonomy and ownership.
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- Work closely with senior stakeholders across global organisations.
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- Opportunity to drive meaningful revenue growth through expansion and retention.
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- Hybrid working model with a Sydney office presence.
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- Regular face-to-face customer engagement and occasional international travel.
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- Competitive package of A$200,000 - A$240,000 base + 40% OTE + Superannuation.
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📌 Key Account Manager (New South Wales)
🏢 Maxwell Bond
📍 New South Wales