Job Description

Location: Geebung QLD | Full-Time in the Office | Monday to Friday

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About the Role

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As a Workforce Planner â Rostering, you will be the frontline contact for clients and staff, ensuring shifts are filled efficiently and effectively.

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You'll play a key role in supporting NNP's service delivery by creating well-coordinated rosters, responding to urgent client needs, and providing a positive experience for both clients and staff.

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This role suits someone who thrives on problem-solving and enjoys building meaningful relationships with both clients and team members.

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Key Responsibilities

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- Act as the main point of contact for client roster and staffing requests.
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- Coordinate rosters for Community (Disability & Youth), Aged Care, and Home Care services using best practice staffing strategies.
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- Respond swiftly to last-minute changes, cancellations, and emergency staffing needs.
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- Liaise with staff and clients via phone, email, and SMS to ensure clear, timely communication.
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- Maintain a professional and courteous approach in all interactions to build strong, ongoing relationships.
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- Collaborate with internal teams to ensure alignment of recruitment and rostering priorities.
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- Complete handovers, maintain accurate documentation, and *escalate* any concerns as required.
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- Support general office operations and assist with phones, emails, and administrative tasks as needed.
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- Contribute to WHS compliance and continuous improvement of rostering processes.
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- Take a proactive approach to staff engagement by offering shift opportunities respectfully and equitably.
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What You Bring to the Role

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- Strong interpersonal and communication skills â phone and written.
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- High attention to detail and the ability to multitask under time pressure.
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- A client-first mindset and passion for delivering great service.
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- Organised, solution-focused, and reliable in managing competing priorities.
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- Tech-savvy, comfortable using scheduling systems, emails, and SharePoint.
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- Ability to remain calm and proactive in a fast‐paced, ever‐changing environment.
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Desirable Qualifications & Experience

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- Experience working in administration
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- Previous experience in rostering, scheduling, or workforce coordination a benefit but not essential
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What NNP Offers You

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- Not-for-Profit salary packaging â take home more with tax-free advantages! (We're proud to be the only agency of our kind in Australia offering this.)
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- Monday to Friday hours â enjoy your weekends!
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- Free On-site parking
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- Allocated Day Off (ADO) each month
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- Day off on your birthday
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- Friendly, supportive, close-knit team culture
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- Ongoing training and development in a meaningful sector
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📌 Workforce Planner - Rostering (Queensland)
🏢 National Networks Plus
📍 Queensland