Job Description

$80,000 - $80,000 a year

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Full time, Permanent

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Hybrid

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- Flexibility& Support:WFH model with a supportive team that "hasyour back" during field visits.
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- Tech-ForwardStack: Gain hands-on experience with Microsoft Copilot (AI), Proxmoxvirtualization, and high-end Cybersecurity (Crowdstrike/Arctic Wolf).
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About Our Client

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Our Client is a Sydney-based IT Managed Service Provider(MSP) known for its tight-knit team culture and long-term staff retention.Managing a diverse and unique client base—including the Greyhound and Harnessracing industries—they pride themselves on providing down-to-earth, patient,and highly effective technical solutions. This is an environment where youaren't just a number; you are a valued member of a 9-person team thatprioritizes professional development and mutual support.

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About the Role

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We are seeking a proactive IT Support Engineer (Level1/2) to act as the "hands and feet" of our Sydney operations.This is a dynamic, hybrid role that balances remote work-from-home support withessential on-site client visits across Greater Sydney. You will be at theforefront of modernizing client environments, moving away from legacyvirtualization toward Proxmox, and integrating AI-driven tools like MicrosoftCopilot.

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Must Haves

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- Sydney-Based:Must reside in Sydney with a valid driver's license and reliable vehicle(mileage/travel fully reimbursed).
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- M365Proficiency: Strong experience in Microsoft Office 365 administrationand management.
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- Patience& Communication: Ability to explain technical concepts clearly to"non-tech-savvy" clients with a respectful, patient"Aussie" communication style.
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- Curiosity:A genuine hunger to learn new stacks, read logs, and master emergingtechnologies.
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Role and Responsibilities

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- Provideremote and in office technical support for hardware, Dell servers, andvirtual environments.
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- AdministerM365 environments and assist in Microsoft Intune migrations andautomation.
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- Supportthe transition of client environments from VMware to Proxmoxvirtualization.
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- Monitorand troubleshoot elite cybersecurity stacks, including Arctic Wolf,Crowdstrike, and Netscope.
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- Travelto client sites (CBD, Western Sydney, Richmond, Bankstown) for hands-ontroubleshooting and hardware setups.
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- Collaborateclosely with senior engineers to troubleshoot and resolve complex technicalglitches.
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Experience/Skills & Qualification

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- Provenexperience in Level 1 or Level 2 technical support, ideally within an MSPor multi-client environment.
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- Solidunderstanding of Windows Server and general hardwaretroubleshooting.
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- Exposureto cloud-based automation and endpoint management.
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- Abilityto troubleshoot independently by reading logs and seeking documentation.
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- RelevantIT certifications (Microsoft, CompTIA, or Security) are highly regarded,but a "keen to learn" attitude is the priority.
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What is on Offer

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- Salary:Up to $80,000 + Super (commensurate with experience).
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- Training& Development: Comprehensive internal training plus payment forvendor courses and exam fees.
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- Flexibility:Work from home the majority of the time, with access to a shared officewhen needed.
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- TravelBenefits: Full reimbursement for all kilometers, tolls, and travelexpenses (Ubers/Trains).
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- Toolsof the Trade: Company laptop, mobile phone, and all necessarytechnical tools provided.
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- InnovativeProjects: Work on cutting-edge AI (Copilot) and Cyber-risk managementprojects.
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📌 Support Engineer (New South Wales)
🏢 Appentency Recruitment Services
📍 New South Wales