Job Description

Platinum All Care is a leading provider of disability support services, committed to delivering exceptional care and empowering individuals to achieve their goals and live independently. We work within the National Disability Insurance Scheme (NDIS) framework to support participants in managing their plans effectively and accessing the services they need. Our team is dedicated to providing compassionate, person-centred support that makes a genuine difference in the lives of our clients.

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About the role

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We are seeking an experienced and detail-oriented NDIS Plan Manager to join our team at our Caroline Springs, VIC location on a full-time basis. This is a strategic role within our organisation, where you will play a crucial part in helping NDIS participants navigate their plans, manage their budgets, and access the support and services they require. You will be responsible for maintaining comprehensive records, managing documentation, and ensuring compliance with NDIS requirements and best practices in plan management. This role is essential to our mission of providing coordinated, high-quality disability support services.

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Key responsibilities

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Manage comprehensive NDIS participant plans, including budget tracking, service coordination, and plan reviews

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Maintain accurate and up-to-date records and documentation for all NDIS participants in accordance with regulatory requirements

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Liaise with participants, their families, support networks and service providers to facilitate effective plan implementation

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Process invoices,



manage payments and reconcile participant accounts to ensure budgets remain on track

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Prepare detailed reports and plan management documentation for NDIS participants and the National Disability Insurance Agency (NDIA)

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Conduct regular plan reviews and adjust service delivery plans in response to participant needs and goals

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Implement and maintain secure filing systems and document control procedures to protect participant information

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Provide administrative support and guidance to participants in understanding their NDIS entitlements and plan options

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Ensure all documentation complies with NDIS legislation, privacy laws and organisational policies

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Identify and escalation issues or participant concerns to senior management when required

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What we're looking for

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Proven experience working in NDIS plan management, disability services or a related administrative role within the disability sector

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In-depth knowledge of NDIS legislation, participant plan structures, funding mechanisms and compliance requirements

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Strong proficiency in records management and document control, with excellent organizational and filing systems

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Advanced proficiency in using Brevity Software Exceptional attention to detail and accuracy,



particularly when managing financial records and participant budgets

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Excellent written and verbal communication skills, with the ability to explain complex NDIS concepts clearly to participants and families

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Demonstrated ability to work independently and manage multiple participant caseloads efficiently

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Strong customer service orientation and empathy towards people with disability and their support networks

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Current Working With Children Check (WWCC) or willingness to obtain one

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Certificate III or IV in Disability Support, or equivalent relevant qualification, is highly desirable

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Knowledge of privacy legislation and data protection best practices in a healthcare or disability services context

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What we offer

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Platinum All Care is committed to supporting the wellbeing and career development of our team members. We offer competitive remuneration, ongoing training and development opportunities to enhance your skills within the NDIS sector. We foster an inclusive workplace culture where your contributions are valued and your growth opportunities is supported. We provide access to employee assistance programmes and health and wellbeing initiatives to support your personal and professional resilience. Flexible working arrangements may be available depending on operational requirements. We encourage applications from candidates with diverse backgrounds and experiences, and we welcome discussions about any adjustments or support you may require during the recruitment process.

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📌 NDIS Plan Manager (Long Forest)
🏢 Platinum All Care
📍 Long Forest