Job Description

Customer Service Administrator - Logistics

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Fronius Australia is a well known trusted brand, with over60 years of experience in the renewable energy and sustainability sector. Here at Fronius we pride ourselves on fostering a culture of belonging, growth and innovation. Providing you every opportunity to contribute to both business and personal success.

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About the role

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We are seeking a Customer Service Administrator – Logistics to join Fronius Australia's energetic team at our Tullamarine, Victoria location. This is a full-time position that plays a critical role in ensuring smooth logistics operations and exceptional customer service delivery. You will be the key point of contact for customers and internal teams, managing enquiries, coordinating shipments, and maintaining our high standards of service excellence. This role is essential to our operations and directly contributes to customer satisfaction and operational efficiency.

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Key responsibilities

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Respond promptly to customer enquiries regarding orders, shipments, deliveries and logistics status

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Process and manage customer orders, ensuring accuracy and timely entry into systems

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Coordinate with warehouse and dispatch teams to arrange shipments and manage delivery schedules

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Track and monitor shipments, providing customers with up to date delivery information

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Manage customer documentation including invoices, delivery notes, and shipping paperwork

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Resolve customer complaints and issues related to orders and deliveries in a professional and efficient manner

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Liaise with logistics partners and external carriers to ensure smooth transport operations

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Maintain accurate records and databases relating to orders, shipments and customer interactions

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Support the team with administrative tasks and reporting as required

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Contribute to continuous improvement of customer service processes and procedures

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What we're looking for

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Proven experience in customer service, with a focus on logistics, order management and warehouse operations

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Strong organisational and time management skills with the ability to manage multiple tasks simultaneously

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Excellent written and verbal communication skills with a professional approach to customer interactions

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Proficiency in Microsoft Office applications and experience with order management or warehouse management systems

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Attention to detail and accuracy, particularly when processing orders and managing documentation

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Problem solving ability and a proactive approach to resolving customer and operational issues

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Team player mentality with the ability to work collaboratively across departments

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Knowledge of logistics, distribution or warehousing processes is highly desirable

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Experience with ERP/CRM or similar database systems is advantageous

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What we offer

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At Fronius Australia, we are committed to supporting our employees' wellbeing and professional development. We offer a competitive salary package and a range of benefits designed to support your work-life balance and career growth. Our supportive workplace culture encourages teamwork, innovation and continuous learning.

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We are an equal opportunities employer and welcome applications from all backgrounds.

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📌 Customer Service Administrator - Logistics (Williamstown)
🏢 Fronius
📍 Williamstown