IMPACT Community Services Limited(IMPACT) is a high profile, community owned organisation supporting the most vulnerable and marginalised members of our community. Since 1978, we have been supporting local people experiencing disadvantage, poverty and exclusion. Our vision is improving lives. IMPACT is also a Child Safe Organisation committed to the safety and wellbeing of children and young people.

Why IMPACT?

We believe our people are our greatest asset, so to support you, we offer a wide range of benefits including:

- A fortnightly Rostered Day Off (RDO) and enjoy a long weekend
- Salary packaging up to $18,500 per year to increase your take home pay
- Birthday bonus day off
- Paid 2 hours per month to donate to a worthy cause of your choice
- Opportunities for advancement with our 'grow your own' approach
- Leadership programs with the Institute of Managers and Leaders
- Leaders Lab, development support for employees aspiring to leadership roles
- Workplace Chaplaincy for face to face, confidential support+ external employee assistance program
- Corporate Gym Membership offer
- Reimbursement for Working with Children clearance (after completed probation)

About the role

The Peer Support Worker is a fixed term until 30/06/2027 role (27.5hrs a week). This role is responsible for providing support to individuals aged 18 years old and over experiencing a severe mental illness (either episodic or persistent) who are accessing, or have within the last three months accessed, mental health clinical care through a Hospital and Health Service (HHS), and who are referred by the HHS. This support is delivered via group activities across the Wide Bay, Fraser Coast and North Burnett regions (HHS catchment area).

Key responsibilities





- Provide group-based peer supportto participants who are case managed by Queensland Health Mental Health Services.
- Share lived experience of mental illness and recovery to support participants in their recovery journey and inspire hope.
- Develop and facilitate recovery-focused group activities that are innovative, participant-driven, and based on individual interests.
- Create Individual Recovery Plans in collaboration with Mental Health Case Managers to support participant goals and engagement in activities.
- Connect participants with peer support and community groups to strengthen social inclusion and ongoing recovery supports.
- Build and maintain robust partnerships with Hospital and Health Services, community organisations, and other service providers.
- Maintain accurate participant records and daily data entry in Supportability and Departmental databases, ensuring compliance and accountability.
- Ensure compliance with program guidelines, legislation, and standards, including the Mental Health Act, National Standards for Mental Health Services, workplace health and safety, and Child Protection Laws.

About you

- Minimum Cert IV or willingness to undertake and commitment to completion within first 6 months, in a relevant field such as Mental Health, Peer work, Community Services or other related health field.
- Lived experience of mental illness and willingness to appropriately share that experience to build trust, encourage hope,



and support participant recovery.
- Strong understanding of recovery-oriented, strengths-based practice and participant-focused service delivery.
- Knowledge of the recovery process, National Standards for Mental Health Services, and Human Services Quality Standards.
- Excellent communication and interpersonal skills, with the ability to engage effectively with people from diverse backgrounds.
- Experience in group facilitation, including supporting and leading peer support groups and activities.
- Ability to work independently, manage priorities, and provide regular reporting while working remotely and across multiple locations.
- Strong administrative and computer skills, including Microsoft Office proficiency and maintaining accurate, confidential participant records.
- Established relationships with local mental health and community service providers.
- Experience facilitating educational or practical workshops.
- Willingness to travel extensively throughout the Wide Bay region to deliver programs.

To find out more, view our Position Description and full list of staff benefits at Join Our Team page, impact.org.au/careers-with-us

IMPACT welcomes all applications, including from Indigenous Australians, people with a lived experience of mental health concerns and recovery, a disability, those who identify as LGBTIQ+ and from culturally and linguistically diverse backgrounds.

We believe that diversity in our workplace makes us stronger and we provide equal opportunity to all.

IMPACT is proud to be an INCLUSIVE EMPLOYER 2024-2025 with the Diversity Council Australia.

The successful applicant may need to obtain background checks prior to employment, including a Working with Children Check.

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📌 Peer Support Worker (Bundaberg East)
🏢 Impact Community Services
📍 Bundaberg East