Job Description

188 Medical is a busy, modern and independently owned general practice located opposite Harbour Town Shopping Centre on the Northern Gold Coast.

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Our team of eight experienced GPs is supported by dedicated nursing and administration staff who share one goal: providing outstanding patient care. We pride ourselves on professionalism, teamwork and creating a workplace where staff feel valued, respected and supported.

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The Opportunity

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We are seeking an experienced Medical Receptionist to join our team on a part-time basis, working approximately 24–26 hours per week.

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This role may also suit an Enrolled Nurse with previous general practice reception experience.

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We are looking for someone who enjoys working in a busy environment, takes pride in their work and is willing to contribute wherever needed. The successful applicant will be motivated, organised, dependable and genuinely enjoy helping patients and colleagues.

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About the Role

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As the first point of contact for our patients, you will play an important role in creating a welcoming and professional experience while supporting the smooth day-to-day operation of the practice.

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Your Responsibilities Will Include

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Greeting patients and providing exceptional customer service

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Managing incoming telephone calls and appointment bookings

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Coordinating appointments with doctors, nurses and patients

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Processing Medicare claims, patient accounts, billing and receipts

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Assisting with banking, account management and debt recovery

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Managing recalls, correspondence and general administrative tasks

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Working collaboratively with doctors, nurses and reception colleagues





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Identifying tasks that need attention and completing them without constant supervision

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Maintaining a high standard of organisation, accuracy and attention to detail

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Helping maintain a tidy, organised and professional practice environment

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Completing other administrative duties as required

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Minimum two years' experience in general practice reception

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Proficiency in Best Practice software

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Excellent communication and customer service skills

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Experience with Medicare, DVA, WorkCover and third-party billing

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Strong organisational and multitasking skills

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High level of accuracy and attention to detail

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Qualified presentation and manner

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Positive, proactive and dependable approach

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Ability to work effectively as part of a team

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Willingness to use initiative and contribute wherever needed

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Availability

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Applicants must:

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Be available to work full-day shifts between 7:45 am and 5:30 pm when rostered

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Be willing and reasonably available to assist with additional shifts during annual leave and unexpected staff absences

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This position is best suited to someone who has genuine flexibility across our opening hours and is comfortable working full-day shifts.

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What We Offer

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Above-award pay based on experience

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Comprehensive training and ongoing support

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Friendly, experienced and supportive team

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Modern, well-equipped practice

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Genuine opportunity for long-term career development

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Stable employment within a respected independent practice

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A workplace where initiative, reliability and teamwork are genuinely valued

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📌 Medical Receptionist- General Practice (City of Gold Coast)
🏢 @
📍 City of Gold Coast