Job Description

Customer Service Advisor - Health Insurance

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Job Title: Client Engagement & Retention Specialist (Health Insurance)

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Overview:
n We are looking for a driven and experienced professional to join our team in a client-focused health insurance environment. This role plays a key part in maintaining strong relationships with existing clients, supporting enquiries, and delivering positive customer outcomes through proactive engagement.

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Key Responsibilities:

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Proactively contact existing clients to assist with outstanding and new health insurance enquiries

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Manage a high volume of outbound calls (approximately 100 calls per day) while maintaining a high standard of service

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Identify, manage, and escal...

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Engage with clients who have cancelled their policies to understand their concerns and explore opportunities for policy review or re‐engagement

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Encourage clients to provide feedback on their experience through online reviews

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Accurately document all client interactions and outcomes

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Work collaboratively with internal teams to ensure consistent and compliant customer experiences

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Skills & Experience:

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Proven experience in private health insurance (essential)

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Strong background in customer service and sales

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Experience in customer retention or win-back strategies is highly desirable

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Excellent communication and interpersonal skills

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Ability to build rapport quickly and manage sensitive conversations with professionalism

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Comfortable working in a fast-paced, high-volume outbound call setting

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Strong organisational skills and attention to detail

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Self-motivated with the ability to work independently and remotely

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Compliance Requirements:

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Must be located in and have full working rights in Australia

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Willingness to obtain (or currently hold) a satisfactory National Police Check

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Working Arrangements:

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Full-time position preferred

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Flexible hybrid or remote working options available

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What We Offer:

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Supportive and collaborative team environment

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Chance to contribute directly to customer satisfaction and business performance

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A role that combines relationship management, problem-solving, and sales capability

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This position is ideal for someone who thrives on customer interaction, enjoys problem-solving, and is confident in turning challenging conversations into positive outcomes.

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📌 Customer Service Advisor - Health Insurance (Williamstown)
🏢 Comparify
📍 Williamstown