Job Description

Job Title: IAM Service Delivery Manager

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Key Responsibilities

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- Lead end-to-end IAM service delivery, ensuring SLA compliance, governance, and operational excellence.
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- Manage stakeholder relationships, customer engagement, and communication across business and technical teams.
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- Drive continuous improvement initiatives through automation, process optimization, and service enhancements.
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- Oversee risk management, compliance, audit readiness, and adherence to organizational security standards.
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- Support technology modernization, transformation programs, and strategic roadmap execution.
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Skills Required

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- Solid expertise in Identity & Access Management (IAM) and Cyber Security Governance.
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- Experience with IT Service Management (ITIL), SLA management, and operational governance.
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- Knowledge of automation, reporting, compliance, and continuous service improvement practices.
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- Understanding of enterprise security technologies, cloud platforms, and IAM solutions such as CyberArk, Saviynt, and Microsoft Entra ID.
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- Excellent leadership, stakeholder management, problem-solving, and communication skills.
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📌 IAM Service Delivery Manager (Queensland)
🏢 Kaizen Global Technologies
📍 Queensland