Job Description

Provides operational support for the Service Department including clerical and administrative responsibilities.

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Responsibilities

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Provides the complete administration of the Regional Service system including but not limited to, maintenance of the WIP, contacting customers, raising jobs, ordering parts, and scheduling of both "Ad-Hoc" and "Service Programs" work.

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May be required to raise Air Cover jobs.

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Raises purchase orders and sales orders for jobs and branch supplies in accordance with company policy.

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Records Technicians timesheets in conjunction with the Service Operations Manager.

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May be required to enter Visa transactions on Concur in accordance with company policy.

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Responsible for job returns documentation and follow up.

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Preparing and proof costing of all Ad Hoc jobs prior to invoicing or sending for closure if warranty or goodwill

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Provides back-up support in the absence of the Service Operations Manager.

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May plan, schedule and/or coordinate events, training, etc in conjunction with the Service Operations Manager

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Operations:

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Responsible for supporting and maintaining high quality customer relationships.

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Provides operational support to Service Operations Manager,

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Provides internal & external customer support relating to enquiries and requests.

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Service:

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Provides internal & external customer support relating to enquiries and requests.

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Provides the first point of contact for Service customers

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Maintains and provides high quality phone presentation to all customers

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Provide back-up support in the absence of the Service Operations Manager

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Other duties as required and agreed to achieve the highest quality service.

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Quality:

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Supports Company objectives in accordance with ISO 9001 quality accreditation

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Health & Safety Environment

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Ensure the working environment is safe at all times and activities conducted are safe and don't harm self or other employees

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Eliminate risks in the working environment by conducting housekeeping, conducting risk assessments and working with the line manager to eliminate or at least mitigate the hazards

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Taking a leading role in safety risk assessment and audit

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Implement procedures for safety of others through the appropriate operation of equipment before ascertaining correct procedures and usage of personal (e.g. safety glasses etc.) and technical equipment.

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- Demonstrated verbal and written communication skills.
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- Demonstrated PC Skills (SAP, MS Outlook, Excel, Word and databases).
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- Ability to meet deadlines and organise work priorities.
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- Demonstrate a versatile and "can do" attitude
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- Able to work on agreed initiatives with minimal support.
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- Demonstrated analytical skills.
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- Focused on achieving agreed targets.
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- Demonstrated ability to undertake research and source appropriate parts information.
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- Highly developed organisational skills.
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- Self-starter, able to work under time constraints, detail-oriented and ability to multi-task
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- Year 12 Senior Secondary Certificate of Education
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- Must be proficient in Microsoft Office software
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📌 Regional Service Coordinator (New South Wales)
🏢 Gardner Denver
📍 New South Wales