Are you an experienced Medical Receptionist or Medical Administrator who enjoys delivering exceptional patient care? Join our team in Newcastle, where you'll play a vital role in supporting patients with complex and chronic health conditions through a coordinated, multidisciplinary healthcare approach.
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Make a Difference Every Day
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Are you an experienced Medical Receptionist or Medical Administrator who enjoys delivering exceptional patient care? Join our team in Newcastle, where you'll play a vital role in supporting patients with complex and chronic health conditions through a coordinated, multidisciplinary healthcare approach.
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About Us
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The Banyans Medical Centre & Specialist Clinics and Total Veteran Healthcare are leaders in multidisciplinary healthcare, delivering coordinated medical, allied health and specialist services. Our focus is on providing timely, high-quality, patient-centered care through innovative treatment pathways and a collaborative team approach.
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As we expand into Newcastle, we are seeking a friendly, organised and proactive administrator to join our team.
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The Banyans Medical Centre & Specialist Clinics
n Total Veteran Healthcare
As the first point of contact for our patients, you'll help create a positive experience from their very first interaction. You'll coordinate appointments,
referrals and patient communications while ensuring smooth administrative processes and exceptional customer service.
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Key Responsibilities
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- Welcome patients and manage reception enquiries in person and by phone.
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- Coordinate appointments and referrals through Medicare (MBS) and DVA pathways.
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- Maintain accurate patient records and administrative systems.
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- Support billing processes across Medicare, DVA and private health.
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- Assist with reporting, auditing and data management.
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- Contribute to improving administrative processes and workflows.
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- Ensure compliance with privacy, governance and organisational policies.
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- Work closely with our multidisciplinary clinical team to deliver outstanding patient care.
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About You
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We're looking for someone who is compassionate, detail-oriented and thrives in a busy healthcare setting.
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You Will Have
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- Previous experience in medical reception or healthcare administration.
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- Outstanding customer service and communication skills.
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- Experience with Best Practice software .
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- Strong organisational skills and attention to detail.
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- Knowledge of Medicare, DVA and private health billing.
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- The ability to manage competing priorities with a calm, professional approach.
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- A positive, team-focused attitude.
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Why Join Us?
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- Competitive salary package.
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- Modern, supportive workplace.
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- Ongoing training and professional development.
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- Opportunity to grow with an expanding healthcare organisation.
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- Work alongside a passionate multidisciplinary team.
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- Make a genuine difference in the lives of patients every day.
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📌 Medical Receptionist / Medical Administrator (New South Wales)
🏢 The Banyans Medical Center
📍 New South Wales
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