Job Description

Junior Customer Support & Administration

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Lighton Electrics is an electrical services business with almost 40 years' experience. We are small, tight-knit team with a vision and ambition to continue our growth.

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We're looking for someone who can help lighten the load of our very hands-on MD and current office support

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This is a full-time role offering long-term stability and a supportive team environment - So if this sounds valuable to you.

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It's important to us that we find the right person – a proactive, switched-on communicator who will make sure everything continues to tick along with all the I's dotted and T's crossed while everyone is out with our clients.

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You will love this role if you have the skills, drive and experience to be a central part of a small company and really take ownership of the 3 functions of the role:

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Taking great care of our customers with a "We Care" attitude

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Office management and admin

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What we offer:

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Real tight knit team

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Fun and dynamic service business, with a respect for learning and growth

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All the training and continued support to hit the ground running and learn the ropes of this role

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You will be responsible for:

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Providing amazing customer service over phone and email in support of our current office staff (our clients will be the first to tell you how high their expectations are – and we absolutely deliver).

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Office management: Being part of the team that makes sure the office runs like a well-oiled machine.

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Processing the team's work orders for approval

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Looking after and managing the schedule for the team

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Populating Quotes

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Organising and allocating stock

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Must haves

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Solution focused 'can do' approach

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A true 'customer first' mindset

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Excellent spoken and written communication skills

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Ability to work autonomously and as part of a team

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Be able to follow work processes

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Proficiency in Microsoft suite

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Attributes that will make you successful in this role

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Task-focused / driven

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Approachable, chatty, friendly demeanour

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Naturally organised

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Cognitive flexibility and attentional control

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Humility and openness

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We value our team and hold high expectations for what we deliver to our clients.

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📌 Junior Customer Support & Administration (Williamstown)
🏢 Lighton Electrics
📍 Williamstown