Job Description

Nelnet International delivers education and commerce platforms across the education, government, and healthcare sectors. We're looking for a Customer Support Representative to join our Xetta team.

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Xetta helps organisations centralise commerce, streamline reconciliation, reduce security and compliance risk, and access powerful reporting and analytics.

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Who are we?

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Nelnet International delivers education and commerce platforms across the education, government, and healthcare sectors. We're looking for a Customer Support Representative to join our Xetta team.

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Xetta helps organisations centralise commerce, streamline reconciliation, reduce security and compliance risk, and access powerful reporting and analytics.

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About the role

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This isn't a typical support desk. Xetta's Managed Services team administers the software on behalf of our customers — universities, colleges, and schools — handling the detailed setup work so their teams can focus elsewhere.

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As the central point of contact for Managed Services customers, you'll process emailed requests through a Zendesk queue: setting up and maintaining events, merchandise, users, and transactions within the product. Because customers need frequent changes and updates, the work is steady, repetitive, and detail-heavy — best suited to someone patient, methodical, and highly attentive to detail.

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You'll also assist with testing and quality assurance for managed upgrades and new product features, and may have opportunities to help with customer webinars or support training sessions, remotely or onsite.

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This is an entry-level role with genuine room to learn, develop your skills,



and progress within the team.

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Why choose us?

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- Work from home, hybrid, or in the office — you choose
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- A fun, vibrant, and supportive team with a collaborative open office space
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- Meaningful work supporting the education sector
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- Monday to Friday operating hours
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- Full training and ongoing support
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- A paid day off for your birthday!
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- Genuine opportunities to grow and progress within the team
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What your day will look like

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- Processing customer requests submitted by email through our Zendesk queue
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- Setting up and administering customer events, merchandise, users, and transactions within the product
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- Assisting with testing and quality assurance for managed upgrades, bug fixes, and new product features
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- Escalating complex issues and supporting the Customer Services team as directed
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- Maintaining appropriate privacy, confidentiality, and sensitivity
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- Assisting with proactive initiatives, customer webinars, and training sessions as opportunities arise
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About you

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- Previous customer service experience
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- Solid digital literacy
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- Basic understanding of HTML (useful for formatting online forms and events)
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- Customer-focused, with patience and empathy
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- Comfortable with repetitive, detail-driven work and frequent change requests
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- High attention to detail
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- Good communication, language, and numeracy skills
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- Able to multitask and prioritise workload effectively
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- Reliable, punctual, and positive with co-workers
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Highly desirable

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- Experience in a banking or university/school finance setting
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- Experience with Zendesk
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📌 Customer Support Representative I - Xetta (Yallourn)
🏢 Nelnet International
📍 Yallourn