Job Description

Providence Healthcare Pty Ltd is a registered NDIS services provider based in Mentone, Victoria. As our organisation continues to expand, we are seeking a full-time ICT Business Analyst to lead and support digital transformation initiatives that enhance participant outcomes, improve operational efficiency, strengthen clinical processes and ensure compliance with NDIS and other regulatory requirements.

n

Key duties and responsibilities include:

n

n
- Analyse existing business processes across the business group and identify opportunities to improve operational efficiency, productivity and service delivery through ICT solutions.
n
- Consult with management, healthcare professionals, operations staff and other stakeholders to elicit, analyse and document business and functional requirements for ICT systems and digital transformation initiatives.
n
- Review workflows relating to appointments, billing, referrals, clinical documentation, rostering, participant management and workforce allocation, identifying inefficiencies and recommending process improvements.
n
- Support the implementation, integration and optimisation of electronic medical record (EMR) systems and NDIS software platforms, including Best Practice, Zedmed, SupportAbility and Lumary.
n
- Develop process maps, workflow diagrams and as-is/to-be business models to support system design and business transformation initiatives.
n
- Develop strategic ICT governance documentation, including Business Continuity Plans, Disaster Recovery Plans and ICT policies to support organisational resilience and compliance.
n




- Evaluate existing ICT systems and recommend enhancements to support organisational growth, service quality and compliance with legislative and regulatory requirements.
n
- Prepare business requirements, functional specifications, user stories and other business analysis documentation for system enhancements and software.
n
- Apply data and process modelling techniques to develop clear functional specifications for ICT system design, integration and implementation.
n
- Act as the primary liaison between business stakeholders, software vendors and technical teams to ensure ICT solutions meet business and operational requirements.
n
- Analyse organisational data and develop dashboards, performance reports and business intelligence solutions to support strategic planning and management decision-making.
n
- Evaluate and improve ICT systems supporting participant funding, service delivery, billing, incident management and compliance reporting.
n
- Ensure ICT solutions align with NDIS Practice Standards, privacy legislation and organisational governance requirements.
n
- Coordinate user acceptance testing (UAT),



validate system functionality and support the successful deployment and implementation of ICT solutions.
n
- Develop user documentation, training materials and standard operating procedures, and deliver user training to facilitate the effective adoption of new ICT systems and business processes.
n
- Prepare analytical reports, feasibility studies and business cases to support management in evaluating ICT initiatives and investment decisions.
n
- Provide expert advice and recommendations to management throughout ICT projects and act as a central point of reference for business systems analysis and digital transformation initiatives.
n

n

Skills and experience expected include:

n

n
- Bachelor's degree or higher qualification in Information Technology, Business Information Systems, Computer Science, Data Science or a closely related discipline.
n
- At least one year of full time experience in a similar ICT Business Analyst role.
n
- Demonstrated experience in business process analysis, requirements gathering, stakeholder engagement and ICT solution implementation.
n
- Experience with healthcare or NDIS management systems, including SupportAbility, Lumary, Best Practice or Zedmed, will be highly regarded.
n
- Strong analytical, problem-solving and organisational skills.
n
- Excellent written and verbal communication skills with the ability to engage effectively with technical and non-technical stakeholders.
n
- Ability to manage multiple projects and work collaboratively within a multidisciplinary team.
n

#J-18808-Ljbffr

📌 ICT Business Analyst (City of Kingston)
🏢 Providence Healthcare
📍 City of Kingston