Job Description

We are seeking a friendly, organised, and compassionate Administrator to join our community aged care team. As the first point of contact for clients, families, visitors, and staff, you will play a key role in delivering exceptional customer service while providing efficient administrative support to ensure the smooth day-to-day operation of our office.

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Supporting our team delivering services under the Support at Home program, you will help create a welcoming and professional experience for our clients and contribute to the delivery of high-quality community care that enables older Australians to remain independent in their own homes.

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Key Responsibilities

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- Welcome clients, families, visitors, and contractors in a professional and friendly manner.
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- Answer and direct telephone calls and respond to email enquiries.
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- Manage reception, appointments, meeting rooms, and general office administration.
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- Maintain accurate client records and administrative documentation.
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- Assist with client onboarding, service documentation, and general administrative support.
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- Liaise with management, care coordinators, support staff, and external service providers.
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- Process basic invoicing, payroll, accounts administration, and payments.
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- Handle incoming and outgoing mail, deliveries, and office supplies.
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- Maintain confidentiality and ensure compliance with privacy legislation and organisational policies.
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- Deliver exceptional customer service while supporting a positive and welcoming office environment.
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About You

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- Previous experience in reception, administration, or customer service.
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- Excellent communication and interpersonal skills.
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- Strong organisational skills with the ability to prioritise and manage multiple tasks.
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- Sound computer skills, including Microsoft Office and email systems.
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- High attention to detail and accuracy.
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- A professional, compassionate, and client-focused approach.
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- Experience working in community aged care, healthcare, disability, or human services is highly regarded.
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- Experience with basic invoicing and payroll processes is desirable.
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- An understanding of, or willingness to learn, the Support at Home program and community aged care services.
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What We Offer

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- A supportive, collaborative and fun team environment.
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- The opportunity to make a meaningful difference in the lives of older Australians living independently in the community.
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- Ongoing training and professional development.
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- Competitive remuneration and employee perks.
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- Opportunities for career growth within a growing community care organisation.
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📌 Aged Care Administrator (Gympie)
🏢 Brighter Living Home Support
📍 Gympie