Job Description

Why SoftwareOne?

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SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI.

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Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference.

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Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.

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The role

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Are you driven to build strong customer relationships while delivering consistent revenue growth across a portfolio of accounts?

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Do you excel at identifying opportunities to expand business through renewals, upsell, and cross-sell strategies?

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Are you motivated to combine account management with proactive new business development in a dynamic SMB and midmarket environment?

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You will join SoftwareOne's SMB and Midmarket Sales team, working closely with customers, sales specialists, and delivery teams to drive growth and deliver high-quality outcomes. The team focuses on building long-term partnerships, expanding customer value, and enabling business success through cloud and software solutions.

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As a Key Account Manager - SMB/Midmarket, you will manage and grow a portfolio of customers by building trusted relationships, driving recurring revenue, and identifying opportunities for expansion.



You will combine strong account management capability with a proactive sales mindset to deliver consistent revenue growth and a high-quality customer experience.

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Key responsibilities:

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- Manage and grow an assigned portfolio of SMB and midmarket customers, driving retention, customer satisfaction, and revenue performance.
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- Build and maintain strong relationships with customer stakeholders, acting as the primary point of contact across your accounts.
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- Develop and execute account plans aligned to customer priorities, identifying opportunities for renewals, upsell, and cross-sell.
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- Drive new business growth within the assigned segment, including expansion into existing accounts and acquisition of recent customers.
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- Collaborate with internal teams (sales specialists, services, customer success, and operations) to ensure successful delivery of solutions and outcomes.
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- Maintain pipeline visibility and provide accurate forecasts, tracking performance metrics and taking timely action to drive results.
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What we need to see from you

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- Proven ability to manage a portfolio of customers, driving renewals, pipeline development, and revenue growth.
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- Strong commercial acumen, with the ability to identify customer needs, position solutions, and drive business outcomes.
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- Demonstrated capability in relationship management, stakeholder engagement, and strategic account planning.
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- Experience working with CRM systems and managing pipeline, forecasting, and account performance.
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- Strong communication, organization, and execution skills, with a proactive and results-driven approach in a fast-paced environment.
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- Experience in account management, key account management, or B2B sales within a technology, services, or solutions environment.
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Job Function

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Sales

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📌 Key Account Manager (New South Wales)
🏢 Softwareone Deutschland
📍 New South Wales