Job Description

Teddi Lab is looking for a friendly, proactive and customer-focused Retail Sales Assistant to join our wellness and lifestyle Concept Store in Sydney.

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As part of the retail team, you will help create a warm, engaging and professional in-store experience, introduce customers to Teddi Lab's products, provide suitable recommendations and contribute to the smooth day-to-day operation of the store.

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This role is ideal for someone who enjoys interacting with customers, has a strong service and sales mindset, and is interested in growing with a fast-growing wellness and lifestyle retail brand.

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Welcome customers and provide a warm, professional and engaging in-store experience.

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Understand customer needs and recommend suitable Teddi Lab products.

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Clearly communicate product benefits, key selling points and current promotions.

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Contribute to individual and store sales targets.

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Role Overview

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Teddi Lab is looking for a friendly, proactive and customer-focused Retail Sales Assistant to join our wellness and lifestyle Concept Store in Sydney.

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As part of the retail team, you will help create a warm, engaging and professional in-store experience, introduce customers to Teddi Lab's products, provide suitable recommendations and contribute to the smooth day-to-day operation of the store.

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This role is ideal for someone who enjoys interacting with customers, has a strong service and sales mindset, and is interested in growing with a fast-growing wellness and lifestyle retail brand.

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Key Responsibilities 1. Customer Service & Sales

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- Welcome customers and provide a warm, professional and engaging in-store experience.
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- Understand customer needs and recommend suitable Teddi Lab products.
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- Clearly communicate product benefits,



key selling points and current promotions.
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- Contribute to individual and store sales targets.
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2. Store Operations

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- Support the smooth day-to-day operation of the Concept Store.
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- Process sales transactions accurately using the POS system.
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- Assist with stock replenishment, product organisation and inventory-related tasks.
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- Follow store procedures, safety requirements and company policies.
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- Support store opening, closing and other general operational duties as required.
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3. Brand & Product Presentation

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- Maintain product displays, promotional materials, testers and samples.
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- Ensure products and displays are presented in line with Teddi Lab's brand standards.
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- Support in-store campaigns, promotions, events and customer engagement activities.
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- Act as a brand ambassador and communicate Teddi Lab's wellness and lifestyle positioning to customers.
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- Develop strong product knowledge and communicate product information accurately and responsibly.
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4. Team Collaboration

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- Contribute to a positive, skilled and supportive team environment.
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- Share relevant customer feedback, product insights and sales observations with the team.
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- Assist with other reasonable store duties as required.
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Requirements

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- Previous experience in retail, customer service or sales is preferred.
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- Friendly, confident and professional communication skills.
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- Strong customer service and sales mindset.
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- Reliable, punctual and responsible.
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- Able to work effectively both independently and as part of a team.
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- Willingness to learn about wellness, lifestyle and supplement products.
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- Comfortable working in a fast-paced retail environment.
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- Flexible availability, including weekdays, weekends and peak trading periods.
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📌 Retail Sales Associate (New South Wales)
🏢 Unichi Wellness
📍 New South Wales