Job Description

The Software Engineer is a junior-to-mid level role within etrainu's growing Platform & SRE function, reporting to the Engineering Manager – Platform & Site Reliability.

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This role is deliberately a blend of two streams of work:

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- Onboarding & operational delivery — hands‐on customer and organisation onboarding tasks, integration configuration, data imports, and resolution of incoming operational requests from internal and client‐facing teams.
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- Platform engineering — building and maintaining our AWS infrastructure, CI/CD pipelines, observability tooling, and the automation that keeps the platform reliable and scalable.
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We are explicitly hiring for a profile that will grow into a full Platform Engineer.

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You will be coached and mentored by the Engineering Manager – Platform & Site Reliability, with a clear development path in reliability engineering practices, infrastructure‐as‐code, and incident response.

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Key Relationships

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- Engineering Manager – Platform & Site Reliability (direct manager)
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- Engineering Managers and product engineering teams
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- Product Managers
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- Support and onboarding functions
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Key Responsibilities

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Platform & Reliability Engineering (growing focus)

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- Build and maintain AWS infrastructure using infrastructure‐as‐code (Terraform), under the guidance of the Engineering Manager.
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- Improve CI/CD pipelines, deployment safety, and release processes.
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- Build and improve monitoring and observability — dashboards, monitors, and alerts (Datadog or equivalent).
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- Participate in incident response: assist with triage, contribute to resolution, and complete post‐incident actions.
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- Contribute to the implementation of Service Level Objectives (SLOs) and SLIs as the reliability practice matures.
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- Help ensure systems remain secure, cost‐effective, and resilient.
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Onboarding & Operational Delivery (initial primary focus, reducing over time)

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- Execute customer and organisation onboarding tasks — organisation setup and configuration, integration and SSO configuration, training/course configuration mapping, and data imports.
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- Triage and resolve incoming operational requests from internal and client‐facing teams, escalating to product engineering teams only where necessary.
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- Carry out routine platform work, including minor fixes, technology refresh, and vulnerability remediation.
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- Maintain clear, timely communication with customer‐facing teams on the status of operational and onboarding work.
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- Contribute to and follow runbooks and playbooks; improve them as you go.
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Automation & Continuous Improvement (the bridge between the two streams)

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- Identify repetitive manual onboarding and operational tasks and turn them into scripts, tooling, or self‐service capabilities.
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- Build and improve internal tooling that reduces engineering effort per customer onboarded.
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- Contribute to playbooks that enable customer‐facing teams to self‐serve, reducing engineering impact.
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Competencies and Experience

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Skills

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- Working knowledge of core AWS services (e.g. EC2, ECS, RDS, S3, CloudWatch, IAM) — or strong cloud fundamentals with a demonstrated appetite to build AWS depth quickly.
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- Comfort working with databases and SQL/MongoDB — querying, data validation, and supporting data imports.
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- Proficiency with Git and GitHub workflows.
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- Exposure to Docker/containers and CI/CD pipelines (e.g. GitHub Actions).
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- Strong attention to detail — many of the onboarding and configuration work depends on getting details right the first time.
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- Clear written and verbal communication, particularly when coordinating with non‐technical, customer‐facing teams.
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- Ability to prioritise across competing demands and manage multiple concurrent requests.
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Experience

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- Minimum 1 year of professional experience in software engineering, DevOps, technical support engineering, implementation/integration engineering, or a similar hands‐on technical role.
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- Some exposure to production systems and the responsibility that comes with them.
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- Experience in a B2B SaaS or customer‐facing product environment is a plus.
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Qualifications

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- A relevant tertiary qualification in Computer Science, IT, Engineering, or a related field is desirable.
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- AWS certifications (e.g. Cloud Practitioner, Solutions Architect Associate) or equivalent cloud credentials are a plus.
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About You

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- You are eager to learn and see the operational and onboarding work as a fast way to build deep product and platform knowledge — not just a queue of tickets.
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- You instinctively ask "how do I make sure I never have to do this manually again?"
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- You take ownership: you follow work through to completion and communicate proactively along the way.
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- You stay calm and methodical when things break, and you ask for help early rather than late.
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- You have strong attention to detail and take pride in getting configuration and data work right.
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- You are a solid communicator and relationship builder, comfortable working with both engineers and customer‐facing teams.
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📌 Software Engineer - Platform (Queensland)
🏢 etrainu
📍 Queensland