Job Description

Operations Coordinator (Creative Retail & e-Commerce)

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At House of Adorn, we're for the designers, performers and makers to create with confidence.

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From millinery design to costume design in theatre, dance and fashion, we supply specialist materials, practical advice and the confidence to bring ideas to life.

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We're evolving and looking for an Operations Coordinator who enjoys variety, loves solving problems and wants to play a part building something different.

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If you're someone who naturally finds better ways of doing things, enjoys learning new systems and likes helping people, we'd love to hear from you!

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At House of Adorn, we're for the designers, performers and makers to create with confidence.

n

From millinery design to costume design in theatre, dance and fashion, we supply specialist materials, practical advice and the confidence to bring ideas to life.

n

We're evolving and looking for an Operations Coordinator who enjoys variety, loves solving problems and wants to play a part building something different.

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If you're someone who naturally finds better ways of doing things, enjoys learning new systems and likes helping people, we'd love to hear from you!

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About the role

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This is a hands-on varied role that supports both the operational and customer-facing functions.

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You'll help keep orders moving, support the showroom team, maintain back-end systems and contribute to improving how we work.

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No two days are exactly the same so depending on what's happening across the business, you may be:

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- Helping customers in our showroom and over the phone
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- Supporting daily shipping and fulfilment
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- Maintaining documentation and operational records
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- Identifying opportunities to simplify processes and improve the way we work
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- Receiving and processing incoming stock
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- Preparing newsletters, website updates and social media content for review
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- Creating signage and supporting merchandising projects
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- Assisting with purchasing and inventory administration
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About you

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This role is ideally for someone who looks to improve the way a business operates instead of just maintaining it.

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You'll thrive in this role if you:

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- Enjoy organising information and improving processes
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- Take initiative and look for solutions
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- Have strong attention to detail
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- Are comfortable working independently and as part of a team
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- Communicate confidently with customers, suppliers and teammates
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- Learn new technology and systems quickly
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- Enjoy being hands-on
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Experience with Shopify and Microsoft 365 is an advantage but not essential.

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What we offer

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You'll become part of a team where your contribution matters.

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We offer:

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- A flexible part-time role
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- Varied role where no two days are the same
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- Opportunities to learn new skills across operations, customer experience and e-commerce
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- A supportive team environment that values collaboration and initiative
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- The prospect to contribute ideas and help improve how we work
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- The chance to grow with a business that's evolving
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- Generally, it will be Monday - Friday with no late nights or Sundays.
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About House of Adorn

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House of Adorn is currently undergoing an period of transformation.

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We're building better systems, improving the customer experience and creating a business that'll be known for more than just our materials.

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📌 Operations Coordinator (Creative Retail & e-Commerce) (Williamstown)
🏢 House of Adorn
📍 Williamstown