Job Description

Service & Sales Plumbing Manager (Top 1% Only)

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Service & Sales Plumbing Manager (Top 1% Only)
n Lead the Next $40M Plumbing Company in Sydney

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Proximity Plumbing is not your average plumbing company.

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We've grown from 15 to 25 staff in 6 months, we're tracking toward $15M+ revenue, and scaling quick with another 6+ hires underway. Our goal is simple: build a $40M business within 5 years.

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We are already:

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- 3,000+ 5-star Google reviews
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- 4x winners of Sydney's #1 Plumbing Business
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- Operating across Eastern Suburbs, Northern Beaches, and North Shore
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Now we need a leader to take our service division to the next level.

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Not a supervisor.
n Not a caretaker.
n A driver of performance.

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This Role Is Not for Everyone

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If you're average, comfortable, or just looking for a job, this isn't for you.

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This role is for someone who:

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- Leads from the front
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- Thrives on numbers, pressure, and performance
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- Takes full ownership of results
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- Wants to build something big
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What You'll Be Responsible For

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You will take full control of our service division and scale it.

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- Lead and grow a team of 20+ service plumbers
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- Drive daily KPI performance across:n n
- Sold hours
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- Job profitability
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- Average ticket
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- Callback rate
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- Customer satisfaction
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- Review performance daily and take immediate action
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- Work closely with dispatch and leadership
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- Step into complex jobs and lead by example
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- Train and develop technicians into top performers
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- Enforce systems, processes, and accountability
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- Ensure all work meets Australian Standards
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What Success Looks Like

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- KPIs consistently hit or exceeded
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- Strong revenue per tech per day
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- Callback rate under 3%
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- Consistent 5-star feedback
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- A disciplined, high-performing team
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- Systems that are tight and scalable
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Who You Must Be

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Only apply if you can confidently say:

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- You are in the top 1% of plumbers in Australia
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- You've led teams and can prove results
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- You understand sales, pricing, and profitability
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- You are system-driven, not reactive
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- You hold high standards
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- You are hungry to grow
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Minimum Requirements

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- NSW Plumbing Licence (Drainage, Gas, LP Gas preferred)
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- 10+ years residential maintenance experience
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- Strong diagnostic and fault-finding skills
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- Proven experience quoting and selling
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- Leadership experience
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- Strong communication skills
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- NSW Driver's Licence
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What You'll Get

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Built for a top performer:

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- High base + commissions
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- $150k - $200k+ OTE
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- Company vehicle + fuel card
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- iPad, iPhone, uniform
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- Ongoing training and leadership development
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- Direct access to the Director
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- Pathway into senior leadership
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- High-performance culture
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Why This Role Is Different

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- Help build a $40M company, not just work in one
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- Have real influence over systems and performance
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- Lead a team aiming to be the best in Sydney
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- Work with driven, serious operators
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Do NOT Apply If

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- You avoid accountability
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- You don't want to be measured daily
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- You don't enjoy leading people
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- You want an easy role
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Apply Only If You're Ready

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If you're one of the best, this will feel like an opportunity.
n If not, it will feel uncomfortable.

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That's intentional.

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Final Note

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We don't hire often for roles like this.

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When we do, we hire people who change the trajectory of the business.

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If that's you, we'll know.

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📌 Service & Sales Plumbing Manager (Top 1% Only) (Launceston)
🏢 Proximity Plumbing
📍 Launceston