Job Description

An exciting opportunity awaits a dynamic and customer-centric individual to join a top McGrath office in our Castle Hill office as a Customer Care and Agent Support team member. We are seeking a passionate individual to support front-of-house operations and deliver exceptional service to both external and internal clients. The ideal candidate will efficiently manage their workload, especially during peak periods and act as a conduit between clients and the Sales and Property Management team.

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While previous real estate experience is not mandatory, a history of reception work with impeccable phone etiquette is essential. The successful candidate will possess a warm, welcoming personality, committed to consistently enhancing the customer experience. Whether you're a consummate real estate professional looking for a change or someone totally fresh looking to pave a career in the industry, this role presents as the next logical step.

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Role & Responsibilities:

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- Greet and provide exceptional customer service to all customers and colleagues.
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- Receive and delegate all incoming calls with knowledge and confidence.
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- Ensure the meeting rooms and communal areas are kept clean and presentable.
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- Assist with the property listing from the inception of the campaign including but not limited to, appraisals, buyer,



owner and solicitor communications and building and pest reports.
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- Manage Property Management key cupboard and register.
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- Support both sales and property management functions in an administrative and compliance capacity.
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- Contribute to the role with new ideas and identify new opportunities to improve client satisfaction.
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Skills & Experience:

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- 6-12 months of previous experience in administration or reception.
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- Confident and outgoing nature with a commitment to exceeding expectations.
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- Robust verbal and written communication skills.
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- Proficient in using Office 365.
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- Ability to handle high-pressure situations with ease.
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- Professional presentation.
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- Desire to grow, develop, and add value within a team environment.
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What We Can Offer You:

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- Opportunities for diverse career progression.
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- Ongoing training and engaging events.
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- Work in a renowned agency.
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- Thriving office culture ensuring you love coming to work every day.
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McGrath Estate Agents is an award-winning agency built on energy, passion, local knowledge, and professionalism. We challenge tradition to provide clients with the best service, advice, and products. Explore @McGrathWNWHH on Instagram to learn more about our People and our Agency.

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📌 Front Office Manager (Hatfield)
🏢 McGrath Estate Agents
📍 Hatfield