Job Description

PartaleTalentisproudtobepartneringwithaSaaStechnologybusinessthatdevelopsinnovativefleetmaintenance,compliance,andassetmanagementsoftwareusedbyorganisationsacrossmultipleinternationalmarkets.Thisbusinessisaninnovativesoftwareproviderofferingsolutionsforbusinessesmanagingon‐road,off‐road,fixed,andmobileassets.

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Ourclienthasbuiltastrongreputationbydeliveringexceptionalcustomerservice,helpingbusinessesstreamlinecompliance,improveoperationalefficiency,andreduceadministrativeburden.Duetocontinuedgrowth,theyareseekingaCustomerSupportSpecialisttojointheircollaborativeandcustomer-focusedteam.

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Thisisahands-oncustomerandtechnicalsupportrolewhereyou'llbethefirstpointofcontactforcustomersrequiringassistancewiththeplatform.Workingwithinahighlyregardedsupportteam,you'llassistusersinresolvingsoftwareissues,troubleshootingtechnicalqueries,collaboratingwithdevelopersandensuringcustomersreceiveaconsistentlyhighstandardofservice.

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Thisopportunityisideallysuitedtosomeonewhoenjoysproblem-solving,hasstrongcommunicationskills,andthrivesinacustomer-centricenvironment.

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KeyResponsibilities

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CustomerSupport

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- Respondtocustomerenquiriesviaphone,ticketingsystems,andonlinemeetings.
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- Delivertimely,skilled,andsolutions-focusedcustomersupport.
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- Buildstrongrelationshipswithcustomersandprovideanexceptionaluserexperience.
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- Manageandprioritisesupportrequeststhroughtheticketingsystem.
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TechnicalSupport

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- Investigate,document,andescalatetechnicalissuestotheDevelopmentTeamwhererequired.
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- Assistwithissueresolutionandtestingalongsidedevelopers.
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- WorkcloselywithDevelopment,Product,andCustomerSuccessteams.
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- Participateinteamdiscussionsfocusedoncontinuousimprovementandserviceexcellence.
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AboutYou

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Experience&Skills;

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- Abilitytoinvestigateissuesmethodicallyandidentifyrootcauses.
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- Strongorganisationalskillswiththeabilitytomanagecompetingpriorities.
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HighlyRegardedExperience

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- SaaSorsoftwareapplicationsupportexperience.
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- KnowledgeofAPIs,webhooks,systemintegrations,orrelatedtechnologies.
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PersonalAttributes

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- Customer-focusedandsolutions-oriented.
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- Reliable,organised,andprocess-driven.
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- Comfortableworkingindependentlyandtakingownershipofoutcomes.
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- Naturallycuriouswithaproactiveapproachtoproblem-solving.
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What'sonOffer?

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- Joinagrowingandhighlysuccessfultechnologybusiness.
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- Workwithasupportiveandcollaborativeteam.
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- Exposuretoinnovativesoftwareproductsandcustomersacrossmultipleindustries.
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- Genuineopportunitytocontributetoproductandserviceimprovements.
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📌 Customer Support Officer (New South Wales)
🏢 PARTALE
📍 New South Wales