Job Description

An exciting opportunity now exists to joinNovotel St. Kildaduring a transformative current chapter as the hotel evolves into one of Melbourne's most exciting lifestyle hospitality destinations.

n

As part of a privately owned hospitality group operating a successful collection of hotels and businesses across Australia, you will enjoy the unique advantage of working within a family-built culture with ERDI Group while also being connected to globally recognised hospitality brand through Accor.

n

Positioned in the heart of iconic St. Kilda, Novotel St. Kilda is being reimagined as a vibrant lifestyle hotel delivering elevated guest experiences through contemporary hospitality, dynamic Food & Beverage venues, and market-leading Conference & Events experiences.

n

About the role

n

We are looking for friendly team players to be a part of our Front Office team!

n

Responsibilities include but are not limited to:

n

n
- Providing exceptional customer service by responding to guests request promptly, efficiently and courteously during check-in, check-out and throughout their stay.
n
- Maintaining a proactive approach to complaint handling and being confident in resolving issues.
n
- Maintaining procedures in relation to credit and cash transactions and accounting documentation.
n
- Actively promote and sell special promotions or facilities available within the hotel.
n
- Answer all correspondence and enquiries either via the phone or email.
n




- High level personal presentation.
n

n

Skills & Qualifications

n

The successful candidate will have:

n

n
- Experience in a similar role.
n
- Excellent written and verbal communication skills.
n
- Delivers a high level of customer service in a professional manner.
n
- Experience with Opera or HOTSOS is preferred but not essential.
n
- Confidence in juggling multiple responsibilities and thrives in a fast-paced environment.
n
- The ability to quickly build rapport with guests and handle any potential complaints.
n
- Highly organised with excellent time management skills.
n
- Flexible availability to work on a rotating roster including mornings, afternoons, and weekends.
n
- Opportunity to be part of both Erdi – one of Australia's largest privately and independently owned Hotel groups – and Accor, a leading global hospitality company.
n
- Exceptionally generous accommodation discounts for you, your family and friends.
n
- Food and beverage discounts.
n
- We value passionate and energetic employees who love what they do.In return, we will provide you with a fun working environment in an amazing new hotel with a great team to learn from.Furthermore, we foster an environment that rewards and recognises you and provides you with the opportunity for career progression.
n

n

Only shortlisted candidates will be contacted.

#J-18808-Ljbffr

📌 Guest Service Agent (Victoria)
🏢 Novotel
📍 Victoria