Job Description

Arisit is anAustralian owned company with exclusive distribution of a range of appliance brands, ranging from laundry and cooking appliances to state-of-the-art electronics from around the world, including Europe, USAand Asia.

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About The Role

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Reporting to the Service Operations Manager, you will play a key role in delivering exceptional after-sales support to customers. You will work closely with internal teams to ensure a smooth and positive customer experience while maintaining accurate records and handling enquiries efficiently.

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This is Full Time Parental Relief Contract for up to 12 months.

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You will;

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- Manage customer enquiries relating to service, warranty and spare parts support.
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- Coordinate service requests with customers, technicians and service agents.
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- Process claims and spare parts orders accurately using internal systems.
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- Assist with identifying parts using diagrams and parts manuals (training provided).
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- Provide updates on orders, warranty and service request progress.
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- Respond to pricing and availability enquiries from customers and service agents.
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- Work collaboratively with internal departments to ensure positive customer outcomes
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About You

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You are a customer-focused professional with strong communication and problem-solving skills. You enjoy helping customers, can manage multiple tasks in a fast-paced environment, and have excellent attention to detail.

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You will also have;

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- Previous customer service experience with strong written and verbal communication skills.
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- Excellent attention to detail, organisation, and time management.
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- A positive, reliable, and proactive approach to work.
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- Ability to work independently and as part of a team.
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- Solid computer skills and the ability to learn new systems quickly.
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- Previous spare parts experience within the appliance, or white goods industry would be advantageous however full training will be provided.
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- Knowledge of CRM or Dynamics is desirable but not essential
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Why Join Arisit?

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- Lead a critical operational function with national impact.
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- Work with global appliance brands and diverse product categories.
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- Influence service strategy and customer experience outcomes.
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- Collaborative environment with exposure to product, compliance, and international stakeholders.
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📌 Customer Service Specialist (Victoria)
🏢 Arisit
📍 Victoria