Job Description

The Strategic Account Manager supports the management and growth of key customer accounts across Asia by executing account plans, maintaining strong customer relationships, and contributing to sales targets.

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This role focuses on account execution and relationship management, working closely with senior stakeholders and internal teams to deliver customer value and support business growth.

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Responsibilities

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- Support execution of account plans for assigned customers to achieve revenue and growth targets
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- Build and maintain day-to-day relationships with key customer stakeholders
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- Understand customer needs and coordinate with internal teams to deliver suitable solutions
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- Assist in identifying opportunities for upselling and cross-selling within existing accounts
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- Collaborate with internal functions to ensure smooth delivery
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- Monitor account performance and provide regular updates, forecasts, and reports
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- Support preparation of customer presentations, proposals, and business reviews
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- Stay informed on market trends and competitor activity to support account strategy
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- Escalate and help resolve customer issues to maintain satisfaction and trust
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Qualifications

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- Bachelor's degree in Business, Engineering, Marketing, or related field (preferred)
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- 3–5 years of experience in account management, sales,



or business development
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- Experience managing B2B customer relationships (regional exposure is a plus)
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- Familiarity with CRM tools and sales processes
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Skills & Competencies

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- Strong interpersonal and relationship management skills
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- Good communication and presentation skills in English
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- Basic commercial understanding of sales cycles and customer needs
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- Ability to manage multiple priorities with guidance
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- Collaborative team player with a proactive mindset
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- Analytical thinking to interpret customer data and support decisions
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Physical & Environment Demands

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- This role requires travel across the Asia region to visit clients, attend meetings, and participate in business events (approximately 30–40% of working time).
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- The position involves extensive computer and phone use for communication, reporting, and virtual meetings
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- May occasionally require extended working hours across different time zones to coordinate with regional teams and clients.
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- Must be able to manage frequent changes in work workplace, including corporate offices, customer sites, and industry events.
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Travel

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- Willingness to travel regionally (up to 30–40%) to meet with clients and internal teams.
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📌 Strategic Accounts Manager - Asia (New South Wales)
🏢 Vertiv
📍 New South Wales