Job Description

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- Full-time (1.0 FTE), Fixed term until 31 December 2026
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Chisholm is seeking an experienced Student Enrolment Partner for our Student Enquiry & Enrolment Services team.

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BELONGING & INCLUSION

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Chisholm is resolutely diverse. We celebrate our people's unique contributions to achieving our ambition to transform lives through relevant and responsive high-quality education. Chisholm's culture of Belonging & Inclusion strives to promote a self-regulating culture that enhances the experiences of our employees, students and communities.

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ABOUT THE ROLE

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As a Student Enrolment Partner, your key responsibilities include:

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- Confidently handle future student queries via telephone, email, webchat, face-to-face and social media to optimise enrolments
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- Provide accurate program/course advice to prospective students in line with their career goals to ensure student satisfaction
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- Enter and maintain accurate data into the client relationship management and student management systems.
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- Provide information and support to facilitate improved enrolment conversion, particularly within digital channels.
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- Respond to simple and complex course enquiries from lead through to enrolment
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- Proactively identify solutions to problems, as well as reflecting on the consequences and impacts of decisions.
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- Collaborate with business areas to provide alternative approaches to meeting enrolment demand, where required
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- Ensure compliance that Chisholm's admissions requirements have been met and the appropriate program/course has been selected to ensure compliance
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ABOUT YOU

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You are a highly motivated individual with well-developed communication & self-management skills with ability to prioritise, problem solve, meet deadlines. You will have analytical capability, organisation skills and a high level of accuracy and attention to detail, including the ability to lead and facilitate presentations using online tools.

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Qualifications required for the role:

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- Undergraduate Degree qualified, or equivalent business and/or marketing experience
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- Ideal degree discipline would be business, commerce or public relations or demonstrated experience in students' services with a tertiary provider.
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ABOUT US

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Chisholm is one of the largest vocational training providers in the state with a team of over 1,400 dedicated staff supporting 41,000 students who choose to study at Chisholm and training at our up-to-date campuses across Melbourne's southeast and online. We partner with governments, educational institutes, and businesses worldwide, sharing our expertise in vocational education.

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We offer over 400 courses that include nationally accredited pathways from secondary school programs and short courses, through to certificates, diplomas, and degrees.

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At Chisholm,



we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation. We know that diversity and inclusion help us to attract, recruit, engage and retain a team of talented people.

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WHAT WE OFFER

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- An Inclusive work culture- Chisholm is resolutely diverse. We celebrate our people's unique contributions to achieving our ambition to transform lives through relevant and responsive high-quality education.
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- Professional Development- continue to grow your career as you nurture your students
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- Networking Opportunities with Industry Partners
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- State of the art facilities on our campuses
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- Free on-site parking as well as locations close to public transport
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- Free Employee Assistance Program- get the support you want. Its confidential.
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Applications for this position close at 5:00pm Tuesday 18 August 2026.

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Chisholm Institute reserves the right to withdraw an advertised position at any stage.

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If you have any questions regarding the position or require further information, please contact Simon Phillips, Head of Student Enquiry & Enrolment Services at **************@chisholm.edu.au

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We are committed to a fair and equitable merit-based recruitment process for all our candidates. If you have specific accessibility or support requirements, please contact our Belonging & Inclusion Lead by emailing *********@chisholm.edu.au

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Find out more about us by visiting us on our Website and social media sites.

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📌 Student Enrolment Partner (Williamstown)
🏢 Chisholm Institute of TAFE
📍 Williamstown