Job Description

Mercy Connect supports people in need to live fulfilled and meaningful lives. We provide a range of services to assist adults, children and older people with a disability to live independently and actively participate in their communities. As a not-for-profit Catholic organisation, Mercy Connect delivers a range of NDIS-registered programs focusing on building skills, independence, and capability for people with disability, empowering them to lead meaningful lives.

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The Role: Assistant Team Leader (ATL)

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The Assistant Team Leader (ATL) plays a key role in supporting Team Leaders and Operational Managers to deliver high quality, person-centred services that prioritise the health, safety and wellbeing of participants.

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As a key link between frontline staff and management, you will:

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- Foster strong, supportive relationships with participants and their families
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- Promote a culture of excellent customer service
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- Support the implementation of person-centred practices across the team
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You will also have allocated administrative time to complete documentation, reporting and other coordination tasks required to support quality service delivery.

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In addition, you will participate in the "On Duty" roster, providing out-of-hours support and responding to urgent matters when required.

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About You:

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To be successful in this role you will demonstrate:

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- Proven ability to apply person centred active support.
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- Experience managing participant documentation with accuracy and compliance
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- Excellent verbal and written communication skills
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- Ability to support teams in implementing and reviewing participant support plans
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- Strong coaching and mentoring capability aligned with organisational values
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- Well-developed organisational skills with solid attention to detail and ability to meet deadlines
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- Strong problem-solving skills with a solution-focused approach
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- High level computer literacy and confidence using technology
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Desired Skills and Experience:

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- Certificate IV in Disability or (related discipline), or willingness to obtain.
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- NDIS Worker Screening Clearance
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- NSW Working with Children's Check (WWCC)
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- Current, valid driver's licence and a willingness to drive Mercy Connect vehicles
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- Availability to work across a 24-7 rotating roster, including mornings, evenings, weekends and sleepovers (as required)
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- Participation in a rotating on-call roster, including work outside standard hours
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- Current First Aid Certificate
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Our Commitment to Safety

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Mercy Connect is committed to the safety of children and vulnerable people. We have zero tolerance of abuse towards children and people with disability.

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Our robust recruitment and vetting processes including Working with Children Checks, police checks, reference checks, and other probity assessments to ensure we recruit the right people.

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📌 Assistant Team Leader (ATL) (Orange)
🏢 Mercy Connect
📍 Orange