Job Description

Customer Service & Operations Coordinator

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About Us:
n Join The Dent Brothers, a vibrant and innovative Paintless Dent Repair business dedicated to restoring vehicles to their original condition with exceptional service. As we embark on an exciting journey of national expansion, we're seeking a motivated and detail-oriented Customer Service & Operations Coordinator to be part of our growing team. This is a unique opportunity to take a key role in our success and advance your career as we scale our operations.

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Position Overview:
n In this essential role, you will be the first point of contact for our customers and a vital support to our operations team. Your contributions will help ensure smooth and effective service delivery, allowing us to meet our goals for quality repairs and outstanding customer satisfaction.

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You'll oversee customer communications, bookings, workflow coordination, office administration and customer satisfaction. You'll also work closely with management to continually improve systems, technology and processes that make our business better.

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Key Responsibilities:

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Answer and return customer inquiries promptly and professionally.

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Arrange and manage repair bookings to optimise workflow.

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Place stationary orders and assist with ordering and receiving goods.

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Maintain cleanliness and organisation within the workshop.

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Conduct vehicle arrival inspections and facilitate handovers.

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Capture video footage of repairs to enhance customer transparency.

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What We're Looking For:

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Previous experience in customer service or operations is preferred but not essential.

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Strong communication skills and a friendly, professional demeanour are a must.

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Excellent organisational skills and attention to detail are essential.

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Ability to work independently as well as collaboratively within a team.

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Excellent written and verbal communication skills.

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Comfortable learning and using new technology, software platforms and business systems.

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Experience using Microsoft 365, including Outlook, Teams, Word, Excel and SharePoint.

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Why Join The Dent Brothers?

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We're not just repairing vehicles.

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We're building Australia's most trusted automotive cosmetic repair business.

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We're investing heavily in technology, automation, AI, premium customer experiences and continuous improvement.

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We're looking for people who want to grow with us, contribute ideas and help build something they're genuinely proud to be part of.

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📌 Customer Service & Operations Coordinator (Canberra)
🏢 THE DENT BROTHERS
📍 Canberra