Job Description

"WE'RE HIRING | Join the dedicated team at Rowland and take the next step in your administration career.

n

Rowland is one of Australia's leading strategic communication agencies, trusted by government and private sector clients to navigate complex issues, protect reputation, and deliver meaningful outcomes.

n

We are seeking a full‐time Administrative Assistant to provide responsive administrative and office support that helps Rowland's day‐to‐day operations run smoothly. This role is well suited to an administrator with at least 3 years' experience who is eager to develop broader office, client support, and coordination skills.

n

"WE'RE HIRING | Join the dedicated team at Rowland and take the next step in your administration career.

n

Rowland is one of Australia's leading strategic communication agencies, trusted by government and private sector clients to navigate complex issues, protect reputation, and deliver meaningful outcomes.

n

We are seeking a full‐time Administrative Assistant to provide responsive administrative and office support that helps Rowland's day‐to‐day operations run smoothly. This role is well suited to an administrator with at least 3 years' experience who is eager to develop broader office, client support, and coordination skills.

n

Primary Responsibilities

n

n
- Provide professional client service, both written and verbal, including answering phones and assisting with client meetings
n
- Monitor the team inbox and coordinate day‐to‐day administrative requests, including document formatting, printing, couriers, deliveries, catering and travel
n
- Support the Corporate Affairs team with client account setup, quotes, letters of engagement, invoicing, budget tracking and tender preparation
n
- Assist with HR administration, document and SharePoint updates,



event coordination and maintaining the Coordinator Handbook.
n
- Maintain a neat and tidy office, including managing stationery, kitchen supplies and mail, and acting as a Fire Warden.
n

n

Report To

n

n
- Director Corporate Services and Operations
n

n

Key Relationships

n

n
- Corporate Services administration team
n
- Corporate Affairs Team
n
- Whole office
n

n

The Rowland Way

n

n
- Reaching and where possible exceeding position and team related goals
n
- Ensuring QA standards and Rowland systems are adhered to at all times
n
- Ensuring the highest quality, results and satisfaction for clients
n
- Upholding Rowland values internally and externally
n
- Working collaboratively across the business to achieve a "one Rowland" approach that maximises outcomes for our clients and Rowland.
n

n

Key Competencies

n

Technical

n

n
- Outstanding attention to detail
n
- Excellent understanding of how to use Microsoft Office applications Word, Excel, PowerPoint
n
- Formatting and templating advantageous.
n

n

Behavioural

n

n
- Good understanding of client service skills and teamwork
n
- Deadline driven, organised and able to prioritise
n
- Proactive with an appetite for continuing professional development
n
- Exhibits appropriate qualified business behaviour
n
- Resilient, highly driven to succeed, with a positive 'can do' attitude
n
- Ability to maintain strict confidentiality at all times
n
- Seek feedback from staff to ensure best practices are in place.
n

n

Qualifications & Experience

n

n
- 3 years administrative experience
n
- Customer service/Client interaction experience
n
- Excellent Microsoft Office skills.
n

n

To find out more about Rowland, you can visit www.rowland.com.au.

n

For more information about this opportunity, please contact us at *********@rowland.com.au

#J-18808-Ljbffr

📌 Administrative Assistant (Queensland)
🏢 Rowland
📍 Queensland