Job Description

BIC Consolidated's Core Values & Unique Selling Points

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BIC Consolidated drives the industry with innovation and ethical practices, with our core values being Safety, Respect, Teamwork, Commitment to Employees, Honesty, and Customer Focus.

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Our unique strengths lie in our investment in our people, sustainability, innovation, and technology, while maintaining complete transparency in everything we do.

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The Role

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BIC Consolidated is seeking an experienced Retail Cleaning Manager to lead the operational delivery of cleaning and integrated facilities services across a portfolio of retail environments. This senior leadership role is ideal for an experienced operations qualified with a minimum of three years' experience managing facilities services within retail environments, particularly shopping centres or large commercial assets.

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As the Retail Cleaning Manager, you will provide strategic leadership across operations, client management, contractor performance, compliance, budgeting and service delivery while driving operational excellence, business growth and customer satisfaction.

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Key Responsibilities

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- Lead the operational delivery of cleaning and integrated facilities services across a portfolio of retail and commercial assets.
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- Provide leadership, coaching and support to Regional Managers, operational leaders, site supervisors and subcontractors to achieve exceptional service delivery.
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- Develop and maintain strong client relationships, ensuring high levels of customer satisfaction, contract retention and identification of additional service opportunities.
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- Drive operational performance through regular site reviews,



quality inspections, service audits and performance reporting.
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- Manage operational budgets, labour costs and financial performance while identifying opportunities for continuous improvement and operational efficiencies.
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- Oversee contractor performance and ensure compliance with contractual obligations, service level agreements and company standards.
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- Support business growth by identifying additional works, preparing quotations and expanding integrated facilities service offerings.
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- Ensure compliance with Workplace Health and Safety (WHS), environmental, legislative and company policies and procedures.
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- Lead incident investigations, implement corrective actions and promote a proactive safety culture across all operations.
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- Coordinate operational planning, workforce allocation and resource management to meet client expectations and business objectives.
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- Prepare operational reports, client presentations and performance metrics to support strategic decision-making and contractual reporting.
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- Work collaboratively with internal stakeholders to continuously improve service delivery, quality outcomes and operational performance.
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To Be Considered for This Role, Applicants Must Have

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- A minimum of three years' experience managing facilities services within retail environments, preferably shopping centres or large commercial assets.
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- Demonstrated experience leading multi-site operational teams, managers and subcontractors.
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- Proven ability to build and maintain strong client relationships while delivering exceptional customer service.
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- Strong operational management, leadership, organisational and problem-solving skills.
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- Experience managing operational budgets, labour costs, contractor performance and commercial outcomes.
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- Sound knowledge of Workplace Health and Safety (WHS), compliance requirements and quality management systems.
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- Experience managing service delivery across integrated facilities management or cleaning services.
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- Ability to identify business development opportunities and prepare quotations for additional works.
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- Excellent communication, stakeholder engagement and people leadership skills.
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- Proficiency in Microsoft Office and operational management systems.
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- Current Australian working rights.
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Benefits and Culture

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- Supportive and inclusive culture.
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- Opportunities for professional development and career progression.
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- Competitive remuneration package.
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- Employee benefits and entitlements.
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- A professional, collaborative and safe working environment.
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- Opportunity to work with a leading facilities services provider committed to innovation, sustainability and customer excellence.
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BIC Consolidated is an Equal Opportunity Employer and encourages Aboriginal and Torres Strait Islander peoples to apply.

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📌 Retail Cleaning Manager (Victoria)
🏢 BIC Consolidated
📍 Victoria