Job Description

Independent Living Specialists – Albury NSW

n

Independent Living Specialists (ILS) is one of Australia's largest healthcare equipment providers. With 60 showrooms, 15 warehouses, and 700+ staff across four states (and growing), we are recognised for our leadership in solutions, innovation, and quality service across showrooms, home care, hospital & pressure care, and configured mobility.

n

We are seeking a passionate and experienced Regional Manager to lead our Albury NSW operations and take our customer experience to the next level.

n

About the Role

n

Based in Albury NSW, the Regional Manager will oversee the performance of our Showrooms retail, operations, and service network. This hands-on leadership role is accountable for sales growth, operational efficiency, team engagement, and overall customer experience across the region.

n

You'll be responsible for:

n

Provide leadership and direction to Branch managers, supporting them to achieve individual and collective targets.

n

Monitor and analyse the financial and operational performance of branches across service, logistics, light rehab, and complex rehab, identify areas for improvement, and implement effective strategies.

n

Achieving and exceeding sales, margin, and EBITDA targets across all ILS business lines

n

Liaise with central support functions to ensure consistent brand messaging, product availability, and adherence to policies and procedures.

n

Foster a positive and productive work workplace, promoting a culture of excellence, innovation, and exceptional customer service.

n

Contribute to the development and execution of strategic plans, offering expertise and insights.

n

Ensuring compliance with Work Health & Safety (WHS) and Quality Management standards

n





Building and maintaining strong relationships with healthcare professionals, funding bodies, and community partners

n

Promoting excellence in visual merchandising and customer experience across sites

n

About You

n

You are a solid and strategic leader with a proven ability to manage multi-site operations and inspire teams to deliver exceptional results.

n

Strong commercial acumen with demonstrated P&L; responsibility

n

Excellent leadership, coaching, and communication skills across geographically dispersed teams

n

The ability to balance strategic planning with hands‐on problem‐solving

n

Experience building key client and stakeholder relationships

n

A proactive, resilient, and adaptable approach in a fast‐paced environment

n

Familiarity with the VIC North and NSW Albury retail landscape and the independent living products and services market is advantageous.

n

Preferred qualifications:

n

5–7 years of management experience with integrated operations (sales, service, logistics)

n

Knowledge of NDIS and regional healthcare service delivery

n

Familiarity with the VIC North and NSW Albury retail landscape and the independent living products and services market is advantageous.

n

Why Join Us?

n

At ILS, we're transforming lives and redefining what's possible with assistive technology. As Regional Manager, you'll enjoy:

n

A competitive salary package with performance bonuses

n

Additional leave benefits, including a day off for your birthday

n

Company paid parental leave

n

Ongoing career development and leadership support

n

The opportunity to make a meaningful impact in a values-driven organisation

n

ILS is a registered NDIS provider. All employees must hold valid Australian working rights and an NDIS Worker Screening Check.

#J-18808-Ljbffr

📌 Regional Manager (Albury)
🏢 Independent Living Specialists
📍 Albury