Job Description

Company: Professional Building Group (PBG)

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Location: North Geelong, Victoria

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About Us:

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Professional Building Group (PBG) has been delivering high-quality insurance repairs for over a decade. With a strong focus on innovation, customer satisfaction, and professional growth, we are committed to excellence in everything we do. We are currently seeking a dedicated and detail-oriented Claims Assistant with experience in the insurance building industry to join our dynamic team in North Geelong, Victoria.

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Role Overview:

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As a Claims Assistant at PBG, you'll be the organised, reliable presence that keeps everything on track — supporting our building supervisors and making sure every customer feels informed and reassured throughout their repairs.

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You'll be across the full lifecycle of insurance repairs, helping to ensure all tasks are managed efficiently, accurately, and within required timeframes. This role is ideal for someone who thrives in a quick-paced environment, has strong organisational and communication skills, and is passionate about delivering exceptional customer service.

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If you're someone who thrives when things are busy, takes real pride in doing things properly, and genuinely cares about delivering a great experience for every customer — this role was made for you.

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Key Responsibilities:

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- Assist in the administration of insurance repairs from lodgement through to completion.
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- Liaise with customers, insurance clients, trades, and internal stakeholders to gather and provide required information in a timely and professional manner.




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- Keeping job files accurate and up to date in our job management system.
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- Handling customer enquiries with professionalism and empathy
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- Support the repair team in managing enquiries, and providing exceptional customer service throughout the repair process.
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Skills & Experience:

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We believe the right attitude and a strong work ethic go further than experience alone and we're happy to support the right person to develop their industry knowledge. Ideally you'll bring:

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- Previous experience in a similar administration or claims role within the insurance and/or building industry is a strong advantage.
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- Strong organisational skills with the ability to manage multiple priorities at once.
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- Clear, confident communication — written and verbal.
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- High attention to detail, especially when managing documentation and data.
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- Proficient in Microsoft Office Suite, with experience using job management systems highly regarded (Prime EcoSystem would be a bonus).
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- Ability to work both independently and collaboratively within a team setting.
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- Strong problem-solving skills with the ability to manage enquiries professionally and efficiently.
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What We Offer:

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- $65,000 to $75,000 base salary + superannuation (depending on experience) .
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- Stable, full time role with a well-established company.
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- Access to ongoing training and professional development.
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- Opportunities for career growth as we expand.
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- A supportive and collaborative work environment.
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📌 Claims Assistant (North Geelong)
🏢 PBG Building Group
📍 North Geelong