Job Description

About the Client
n INDEX is partnering with a mid-market Managed Service Provider that provides managed cloud and infrastructure services.The environment focuses on client-facing technical leadership, service stability, and continuous improvement across a portfolio of managed services customers.

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About the role
n This role is responsible for leading technical service delivery across a portfolio of clients, acting as a senior advisor driving service performance, risk management, and continuous improvement.You will own technical roadmaps, influence delivery outcomes, and ensure services remain stable, scalable, and commercially aligned.

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Key Responsibilities

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- Own service health, reporting, and risk management across assigned clients, including roadmap planning and ongoing service optimisation
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- Lead client engagement, acting as a senior technical advisor and escalation point for complex delivery and service issues
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- Drive delivery-led growth through technical roadmaps, presales input, and identification of improvement opportunities
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- Oversee continuous improvement initiatives, ensuring service stability, cost optimisation, and alignment to client outcomes
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Requirements

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- Proven experience in a Technical Account Manager, Technical Delivery Manager, or similar client-facing leadership role within an MSP environment
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- Solid capability across cloud, infrastructure,



and managed services delivery with the ability to align technical and commercial outcomes
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- Demonstrated experience in service management, including risk management, reporting, and continuous improvement initiatives
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- Excellent stakeholder engagement skills with the ability to influence technical and business audiences
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Mandatory Requirements

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- Must be Melbourne based
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- Must be an Australian Citizen or Permanent Residents
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About INDEX Consultants

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INDEX Consultants delivers technology solutions to drive business success. We are part of a $6.9B Tokyo?based global group, with Australian offices in Melbourne, Sydney, Canberra and Brisbane.

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We take great pride in being trusted advisors to the Public, Financial Services, Energy & Resources, Health and Education Sectors.

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Our consultants are highly experienced, boasting an average of 15 years' industry experience across a wide range of subject matter expertise in complex technical and business projects.

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We're passionate about what we do and want passionate people to join our rapidly growing team.

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At INDEX we embrace diversity, inclusion and equal opportunity. First Nations people are encouraged to apply.

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We provide reasonable adjustments, including alternate formats to the recruitment process for individuals with a disability. If you require an adjustment to be made during the recruitment process, please call 1300446 339 or email ***********@index.com.au.

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📌 Technical Delivery Manager (New South Wales)
🏢 INDEX Consultants
📍 New South Wales