Job Description

BEACH CLUB RESORT MOOLOOLABA - Mooloolaba QLD

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Join the dynamic team at BEACH CLUB RESORT MOOLOOLABA as a casual Housekeeper. In this varied and exciting role, you will be the first point of contact for guests, providing exceptional customer service and ensuring a seamless experience throughout their stay.

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HOUSEKEEPER

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Job Purpose

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To provide high standards of cleanliness, hygiene, and comfort in guest rooms and hotel public areas, ensuring an excellent guest experience and maintaining the hotel's reputation.

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Key Responsibilities

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Guest Room Cleaning

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- Clean and tidy guest rooms according to hotel standards.
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- Make beds, change linens, and replace towels etc.
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- Dust, vacuum, and mop floors.
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- Clean bathrooms - sanitize toilets, sinks, showers, mirrors, and tiles.
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- Replenish amenities (toiletries, coffee/tea supplies, stationery, etc.).
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- Check that all lights, appliances, and furniture are in good working order.
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- Report any maintenance issues or missing items to the supervisor.
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Public Area Cleaning

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- Maintain cleanliness in hallways, lobbies, elevators, and stairways.
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- Clean and polish furniture, glass doors, and decorative fixtures.
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Laundry and Linen Duties

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- Sort, collect, and deliver linens to the laundry area.
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- Ensure proper stock of clean towels, sheets, and blankets.
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- Handle laundry with care and report any damaged items.
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Supplies and Inventory

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- Restock housekeeping trolleys with supplies before each shift.
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- Report low inventory or equipment issues to the supervisor.
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Guest Interaction

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- Greet guests politely when encountered.
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- Respond promptly to guest requests (e.g., extra towels, pillows, or cleaning).
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- Respect guest privacy and follow "Do Not Disturb" signs and protocols.
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Health, Safety, and Standards

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- Follow hotel safety and hygiene policies.
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- Handle cleaning chemicals safely and according to instructions.
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- Adhere to lost and found procedures for any guest belongings.
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Skills and Attributes

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- Robust attention to detail
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- Good time management and organizational skills
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- Ability to work independently and as part of a team
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- Physical stamina for standing, bending, and lifting throughout shifts
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- Professional appearance and courteous demeanor
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- Ability to login to our software system & use this program
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Qualifications

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- High school diploma (preferred but not required)
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- Prior housekeeping or cleaning experience (especially in hotels) is an advantage
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- Training provided in hotel cleaning standards and safety procedures
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Typical Working Hours

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- Rotating shifts, including weekends and holidays
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- General hours 9am - 2pm
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What we offer

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At BEACH CLUB RESORT MOOLOOLABA, we are committed to providing our employees with a supportive and rewarding work environment. Monthly shifts would consist of weekly Monday 9am to 4pm, Tuesday and Wednesday 9am - 2pm, fortnightly Sundays 9am - 12pm and one Saturday per month 9am to 4pm. Additional shifts will be required when the manager is on leave including being on call after hours during these periods.

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About us

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BEACH CLUB RESORT MOOLOOLABA is a leading resort located in the heart of Mooloolaba, Queensland. Our resort offers a range of accommodation, close to the beachfront location, making it the perfect destination for both leisure and business travelers. With a strong focus on exceptional guest experiences, we are committed to creating a welcoming and memorable stay for all our visitors.

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📌 Resort Housekeeper (Queensland)
🏢 BEACH CLUB RESORT MOOLOOLABA
📍 Queensland