Job Description

Coldxpress Refrigerated Transport Vic – Rowville VIC

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Cold Xpress is a leading refrigerated transport and warehousing provider, delivering temperature-controlled logistics solutions throughout Victoria and interstate. We are committed to providing reliable, professional service while maintaining the highest standards of food safety, compliance, and customer satisfaction.

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As our business continues to grow, we are seeking a proactive and customer-focused Customer Service Officer to join our team in Rowville.

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This role serves as a key link between our customers, drivers, warehouse team, and operations department. We are looking for someone who thrives in a fast-paced workplace, enjoys problem-solving, and takes pride in delivering exceptional customer service.

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Cold Xpress is a leading refrigerated transport and warehousing provider, delivering temperature-controlled logistics solutions throughout Victoria and interstate. We are committed to providing reliable, professional service while maintaining the highest standards of food safety, compliance, and customer satisfaction.

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As our business continues to grow, we are seeking a proactive and customer-focused Customer Service Officer to join our team in Rowville.

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This role serves as a key link between our customers, drivers, warehouse team, and operations department. We are looking for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering exceptional customer service.

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Key Responsibilities

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- Manage customer enquiries via phone and email in a professional and timely manner.
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- Coordinate freight movements with the Operations and Warehouse teams.
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- Provide customers with delivery updates, ETAs, and freight tracking information.
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- Liaise with drivers regarding collections,



deliveries, delays, and customer requests.
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- Resolve customer concerns efficiently while maintaining a high level of customer satisfaction.
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- Maintain accurate customer records and transport documentation within company systems.
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- Monitor daily transport schedules and proactively communicate service updates or disruptions.
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- Assist with Proof of Delivery (POD) requests and related documentation.
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- Support compliance with company procedures, food safety requirements, and Chain of Responsibility (CoR) obligations.
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- Build and maintain strong relationships with customers, suppliers, and internal stakeholders.
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- Contribute to continuous improvement initiatives and customer service enhancements.
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About You

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To be successful in this role, you will have:

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- Previous experience in a customer service role, ideally within transport, logistics, warehousing, or supply chain operations.
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- Excellent verbal and written communication skills.
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- A professional, calm, and solutions-focused approach.
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- Strong organisational and time management skills with the ability to manage competing priorities.
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- High attention to detail and accuracy.
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- Intermediate computer skills, including Microsoft Office applications.
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- Experience using transport management systems will be highly regarded.
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- A positive attitude, strong work ethic, and genuine commitment to customer service.
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- The ability to work independently while contributing positively to a team environment.
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What We Offer

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- Secure, full-time employment with an established and growing company.
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- Supportive and collaborative team culture.
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- Opportunity to develop your skills within the transport and logistics industry.
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- A fast-paced and varied role where no two days are the same.
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📌 Customer Service (Williamstown)
🏢 Coldxpress Refrigerated Transport Vic
📍 Williamstown