Job Description

For many people, Queen Victoria Market is their first experience of Mörk.

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It's where customers step into the world of Mörk—discovering world-class bean-to-bar chocolate, signature drinking chocolate, thoughtfully curated gifts and the people, stories and hospitality that bring it all to life.

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We're looking for a hands-on Store Manager to lead from the floor and create the kind of experience customers remember long after they've left.

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Everything we do is driven by curiosity, craftsmanship and a commitment to creating experiences that stand alongside the very best. Every interaction is an prospect to surprise, delight and share our passion for exceptional chocolate.

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Store Manager – Queen Victoria Market

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Help shape how people discover Mörk.

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For many people, Queen Victoria Market is their first experience of Mörk.

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It's where customers step into the world of Mörk—discovering world-class bean-to-bar chocolate, signature drinking chocolate, thoughtfully curated gifts and the people, stories and hospitality that bring it all to life.

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We're looking for a hands-on Store Manager to lead from the floor and create the kind of experience customers remember long after they've left.

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About Mörk

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At Mörk, we craft world-class bean-to-bar chocolate in Melbourne.

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Everything we do is driven by curiosity, craftsmanship and a commitment to creating experiences that stand alongside the very best. Every interaction is an chance to surprise, delight and share our passion for exceptional chocolate.

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The opportunity

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This is where retail, hospitality and chocolate come together in a way that's uniquely Mörk.

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Working alongside your team, you'll create an environment where customers are encouraged to explore, ask questions, sample products and discover something new.

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Whether you're introducing someone to their first drinking chocolate, helping them find the perfect gift or leading your team through a busy market day, you'll set the standard through your own example.

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You'll coach your team on the floor, bring energy to every interaction and create a store that feels welcoming, beautifully presented and unmistakably Mörk.

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Alongside creating exceptional customer experiences, you'll take ownership of the store's commercial performance, continually looking for opportunities to strengthen both the customer experience and the business.

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This is a full-time role, typically rostered Tuesday to Saturday, with a consistent weekly roster.

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What you'll do

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- Lead from the front, coaching, supporting and developing your team every day.
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- Create memorable customer experiences through genuine hospitality, product knowledge and thoughtful recommendations.
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- Bring the Mörk brand to life through exceptional presentation, visual merchandising, storytelling and product discovery.
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- Create a store environment that invites customers to explore everything Mörk has to offer.
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- Manage rostering, inventory, labour and day-to-day operations.
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- Drive commercial performance by identifying opportunities to grow retail sales while maintaining exceptional standards.
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About you

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You're an experienced, hands-on leader who enjoys working alongside your team and takes pride in creating experiences people genuinely remember.

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You'll bring:

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- Leadership experience in retail, hospitality or another customer-focused environment.
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- Strong commercial awareness and a hands-on approach.
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- A natural ability to connect with customers and inspire product discovery.
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- An eye for presentation and attention to detail.
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- A passion for coaching and developing people.
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- A genuine love of creating memorable customer experiences.
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Why Mörk?

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You'll join an independently owned Melbourne business creating world-class bean-to-bar chocolate and experiences that stand alongside the very best.

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If you're looking for more than a traditional management role—if you love leading people, creating theatre through hospitality and introducing customers to products you genuinely believe in,we'd love to hear from you.

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📌 Store Manager (Victoria)
🏢 Mörk Chocolate
📍 Victoria