Job Description

At Magentus, our goal is to create a healthier society through technology. We do that by delivering smart workflows that connect people, systems, and data - making care more intelligent, productive, and accessible. Whether it's supporting clinicians, streamlining operations, or improving patient outcomes, we're here to make a real difference in healthcare through digital innovation.

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About the Role

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We're looking for a Senior Application Specialist to join our Clinical Diagnostics team.

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This is more than a support role. You'll be the technical expert customers rely on to solve complex challenges, lead critical incidents, and improve the performance of healthcare technology that directly impacts patient care.

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You'll work closely with customers, Product, Delivery and Development teams, while mentoring Application Specialists and helping shape how we deliver exceptional customer outcomes.

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What You'll Be Doing

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- Lead the resolution of complex application issues and customer escalations.
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- Manage critical incidents and drive root cause analysis.
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- Build trusted relationships with customer stakeholders.
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- Provide advanced troubleshooting and application expertise.
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- Partner with Product and Development teams to improve solutions and customer outcomes.
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- Identify opportunities to improve service delivery and operational performance.
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- Mentor and support Application Specialists across the team.
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- Contribute to continuous improvement initiatives across the Clinical Diagnostics portfolio.
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What You'll Bring

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- Significant experience in application support, technical support, healthcare technology, or a similar customer-facing technical role.
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- Laboratory experience within clinical diagnostics, pathology, healthcare or life sciences.
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- Strong understanding of laboratory workflows and diagnostic testing processes.
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- Experience managing complex customer issues, escalations and major incidents.
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- Strong troubleshooting, analytical and problem-solving skills.
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- Excellent communication and stakeholder management capabilities.
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- Experience supporting LIMS, LIS, EMR or other healthcare applications.
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- Experience within diagnostics, pathology, healthcare technology or digital health.
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- Familiarity with Jira, Confluence or ITIL-based service environments.
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Why Join Magentus?

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At Magentus, we live our values every day:

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One Team | Constant Evolution | We Care | Make A Difference | Trust

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We also offer:

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- Flexible work options.
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- Learning and development opportunities.
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- A supportive and collaborative team culture.
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- Career development and growth opportunities.
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- The opportunity to work closely with customers, Product and Development teams to influence outcomes and drive meaningful improvements.
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- The chance to work on technology that genuinely improves healthcare outcomes.
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If you enjoy solving complex technical challenges, working closely with customers, and making a real impact in healthcare technology, we'd love to hear from you.

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📌 Senior Application Specialist (Victoria)
🏢 Magentus
📍 Victoria