Job Description

O'Brien Electrical and Plumbing – Coopers Plains QLD

n

O'Brien Electrical & Plumbing Coopers Plains is a family-owned business that has proudly serviced Brisbane for over 35 years. We provide quality electrical and plumbing services to residential and commercial customers and have built a reputation for exceptional customer service, reliability, and professionalism.

n

We are seeking an experienced Office Administrator to join our friendly and supportive team in a full-time position based at our Coopers Plains office.

n

You will play an important role in the day-to-day operation of our business working; closely with our technicians, managers, customers, and suppliers to keep jobs running smoothly and efficiently and delivering outstanding customer service.

n

From scheduling work and processing invoices to assisting customers and supporting the wider team, you will play an important role in the day-to-day success of our residential and commercial electrical and plumbing operations across Brisbane.

n

Why Join Us?

n

Join a stable, family-owned business with over 35 years of industry experience.

n

Supportive and friendly team environment where your contribution is valued.

n

Opportunity to contribute ideas and improve business processes.

n

Work with industry-leading systems and technology.

n

Free onsite parking

n

Previous experience using Simpro is essential.

n

To be successful in this role you will have:

n

Experience with Simpro or similar scheduling software is essential.

n

Experience with Xero is highly regarded.

n

Previous experience in an office administration, service administration, or scheduling role

n

Advanced Microsoft Excel skills

n

Experience using the Microsoft Office Suite

n

Excellent organisational and time management skills

n

High attention to detail and accuracy

n

Strong written and verbal communication skills

n

The ability to prioritise competing tasks in a busy office.

n

Strong numerical skills,



including processing invoices, payments, and GST calculations.

n

Confidence working independently and as part of a team-oriented team.

n

A proactive attitude with a willingness to contribute ideas and improve processes.

n

Key Responsibilities

n

Your responsibilities will include:

n

Answering incoming phone calls and providing exceptional customer service

n

Scheduling service and maintenance work using Simpro.

n

Entering customer information and job details accurately

n

Processing customer and supplier invoices

n

Processing customer payments and transactions using Xero.

n

Liaising with customers, suppliers, technicians, and management

n

Maintaining accurate customer, supplier, and job records

n

Preparing business correspondence and documentation

n

Managing incoming emails and responding promptly

n

Supporting managers and field staff with a variety of administrative tasks

n

Maintaining electronic and paper-based records

n

Assisting with the continuous improvement of office systems and processes

n

About You

n

You are organised, professional and enjoy helping people. You communicate confidently, remain calm under pressure, and take pride in producing accurate, high-quality work.

n

You will also be:

n

Friendly, positive, and approachable

n

Reliable and dependable

n

Highly organised with excellent attention to detail

n

Able to manage multiple priorities while meeting deadlines.

n

Customer-focused with excellent communication skills

n

Comfortable learning new systems and adapting to change.

n

Motivated to contribute to a positive team culture

n

Our team values professionalism, respect, collaboration and delivering exceptional customer service. We are looking for someone who shares those values and wants to build a long-term career with us.

n

Based at our Coopers Plains office

n

Monday to Friday

n

Office hours: 7:30am to 4:30pm

n

Free onsite parking

n

Immediate start available for the right candidate

#J-18808-Ljbffr

📌 Office Administrator | Simpro Essential | Trade Industry (Queensland)
🏢 O'Brien Electrical And Plumbing
📍 Queensland