Job Description

27 branches. 48,000 satisfied clients. Over 60 years of service. The Alsco Uniforms group consists of: Alsco Uniforms, a Managed Rental Service provider of Linen, Workwear, Mats, Industrial and First Aid; Australian Linen Supply, commercial linen for the hospitality sector, accommodation, and healthcare industries; Deane Apparel, the uniform experts; Clean Room Garments (CRG), contamination and infection control solutions; and Fresh & Clean, Managed Washroom services. Behind Alsco's success is more than 2,200 dedicated employees across Australia.

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About the role

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As Service Manager, you will play a critical role in keeping our operations running smoothly while delivering an outstanding experience for our customers. This is a hands-on leadership role where you will lead a large operational team, build strong customer relationships and drive performance across a busy service operation. You will work in partnership with the Sales, Production and Finance teams to ensure that our customers receive an exceptional level of service every day.

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Reporting to the Branch General Manager as a member of the senior leadership team, you will play a key role in the ongoing success and growth of the Newcastle branch. You will lead a large and dedicated service team including Service Coordinators, Account Managers, a Transport Manager and Service Delivery People. Bringing these functions together, you will provide the direction and support that keeps the operation running smoothly.

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This is a dynamic, fast paced and rewarding role where your leadership will directly influence customer satisfaction, team performance and operational results.

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You are an approachable and resilient leader who enjoys working with people and achieving results. You could come from a variety of industries or backgrounds. What matters most is that you are customer-focused, remain calm under pressure, communicate confidently with people at all levels and empower your team to make decisions in a fast-paced environment.



You genuinely care about developing the people around you, driving safety in the workplace, building strong customer relationships and creating a workplace where people are engaged, accountable and supported to perform at their best.

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Key responsibilities

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- Manage and oversee day-to-day service operations and delivery to ensure customer satisfaction and service level agreements are met
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- Lead, supervise and motivate the service team, including scheduling, recruitment, training, performance management and staff development
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- Develop and implement service strategies and processes to improve efficiency, reduce costs and enhance customer experience
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- Monitor key performance indicators (KPIs) and service metrics, providing regular reporting and analysis to senior management
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- Maintain robust relationships with customers and key stakeholders, addressing concerns and resolving issues promptly
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- Coordinate with logistics and operations teams to ensure seamless service delivery and inventory management
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- Implement health and safety protocols and ensure compliance with regulatory requirements across all service activities
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- Identify opportunities for service improvement and innovation, leading continuous improvement initiatives
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- Manage service budgets, control costs and maximise profitability within assigned areas of responsibility
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- Respond to customer inquiries and escalations, ensuring prompt resolution and maintaining service quality standards
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What we're looking for

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- Proven experience in a service management or operations management role, ideally within manufacturing, service, transport,



logistics or a related industry
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- Strong leadership and people management skills with the ability to motivate and develop teams
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- Excellent organisational and time management abilities, with the capacity to manage multiple priorities and deadlines
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- Strong customer service orientation with demonstrated ability to build and maintain client relationships
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- Proficiency with scheduling systems, inventory management software and other relevant business systems
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- Sound knowledge of health, safety and compliance requirements in operational environments
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- Excellent communication and interpersonal skills, both written and verbal
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- Problem-solving capability and the ability to make sound decisions under pressure
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- Relevant qualifications in business management, operations management or a related field (preferred)
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- Experience in the uniforms, laundry or facility services industry is advantageous
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Why Alsco Uniforms

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- Competitive Salary & Benefits – A rewarding package that recognises your leadership impact
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- Lead an experienced and high performing Service delivery team and contribute to ambitious growth plans as a member of the senior leadership team.
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- Collaborative Culture – A team-first business built on trust, integrity, and accountability
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- Sustainability Focus – Work for a company committed to environmentally responsible practices
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- Privately Owned & People-Focused – Profits reinvested into employees, customers, and communities
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- Celebrate Success – Employee of the Month, Annual Awards, and Years of Service milestones
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- Employee Perks – Education assistance, paid parental leave, product discounts, private insurance schemes, and more
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Alsco Uniforms is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, and other legally protected characteristics.

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📌 Service Operations Manager (New South Wales)
🏢 Alsco Uniforms
📍 New South Wales