Job Description

RAC | Perth, WA

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Joondalup/West Perth with some field work

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RAC is bringing its Mobile Services operation, Motoring Centre of Excellence, technical advisory channels and automotive digital and telephony functions together into one unified, high-performing capability — and we're looking for an experienced senior leader to own it.

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This is a strategy-and-delivery role: you'll set the direction for how RAC builds automotive industry expertise and authority in the market, while also running the day-to-day performance of a large, multi-channel operation spanning field services, telephony, digital and face-to-face member channels. You'll lead a team of 3–7 direct reports, with broader influence over a growing team and the wider Auto Services function and play a key role in a significant business transformation agenda.

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The role

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Strategy & Leadership

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- Own the strategic direction of RAC's Motoring Centre of Excellence, aligning Auto Advice, Technical Trainers, mobile operations and product insight into one cohesive function
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- Provide end-to-end leadership of the mobile services network — workforce planning, logistics, performance and safety
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- Build RAC's reputation as WA's most trusted source of automotive and technical expertise
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Commercial & Growth

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- Own the growth agenda across call and advisory channels — sales conversion, cross-sell, product referrals and member lifetime value
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- Optimise channel performance through improved triage, call flows and advisory capability
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- Manage and report on financial outcomes for your area of accountability
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Capability & Technical Excellence

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- Establish a centralised "Motoring Tech Hub," integrating technical experts to lift technical capability and training consistency across the frontline
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- Partner with Product and Strategy teams on new motoring products and services, from research through to launch and hypercare.
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Governance & Stakeholder Leadership

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- Deliver against Member, Financial, Safety, People and Compliance metrics
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- Build robust relationships across L&D;, Product, Strategy, Industry, Group and Operations to drive transformation outcomes
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- Build and lead an engaged, high-performing team
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About You

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- Senior leadership experience in the automotive industry — essential
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- Proven leadership of teams, preferably complex, multi-channel operations (field, phone, digital and/or F2F)
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- Strong commercial acumen, with a track record of driving growth and improving performance
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- Experience leading field-based or distributed workforces (e.g. mobile, service networks)
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- Skilled at building integrated operating models and scalable teams
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- Highly developed stakeholder engagement and influencing skills, internally and externally
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- Degree in business, commerce or a related technical discipline, or equivalent significant experience
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Why RAC

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You'll join a business trusted by WA members for over a century, now investing in a major evolution of its automotive capability. RAC genuinely supports work-life balance, including the ability to disconnect from work outside of standard hours, and offers a leadership team invested in your growth as much as the business's.

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📌 Senior Manager - Automotive & Channel Development (Perth)
🏢 Rac Wa
📍 Perth