Job Description

Customer Service Representative - Building & Construction

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We are a leading company manufacturing high-end architectural drainage products, selling Australia wide and internationally. We are looking to strengthen ourCustomer Service Team with an enthusiastic, customer focused, self-motivated Customer Service Represenative based in South Nowra.

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In a quick paced Business to Business environment, you will serve as a point of contact for customers with queries about products, quotes, orders and deliveries.

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Duties and responsibilities

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- Professionally respond to all customer inquiries with a focus on customer satisfaction
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- Handle product, pricing and availability queries from customers
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- Process and manage quotes and orders
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- Provide pricing and delivery information
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- Resolve customer requests, questions and determine best use of resources
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- Liaise between customers, end-users, suppliers and area sales representatives
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- Resolve customer requests, questions and determine best use of resources
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- Liaise with freight companies
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- Quotes follow up
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Skills and Experience

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The successful candidate will be:

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- Comfortable working in an agile and time critical environment
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- Able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
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- Proactive and organised
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- Detail orientated
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- Results oriented with a focus on providing great customer service
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- Have excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
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- Strong technical aptitude and interest
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- Able to problem solve
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- Strong computer literacy(MS Office – Word, Excel and Outlook), including experience with integrated business systems
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- Able to read architectural plans would be a plus
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- Experience in the building/construction industry would be a plus
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📌 Customer Service Representative - Building & Construction (Nowra)
🏢 Stormtech
📍 Nowra