Dallas Group Self Storage Pty Ltd – Heidelberg Heights VIC
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Dallas Group Self Storage Pty Ltd (DGSS)
n Heidelberg Heights, Melbourne VIC
n Full Time
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Storage Consultant
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Dallas Group Self Storage Pty Ltd (DGSS)
n Heidelberg Heights, Melbourne VIC
n Full Time
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About Us
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Dallas Group Self Storage Pty Ltd (DGSS) provides secure and flexible self-storage, warehouse and office leasing solutions to both residential and commercial customers. We pride ourselves on delivering exceptional customer service while maintaining a clean, safe and skilled facility.
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We are looking for an enthusiastic and customer-focused Storage Consultant to join our team.
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About the Role
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As our Storage Consultant, you'll be the face of DGSS, assisting customers throughout their storage journey while ensuring the smooth day-to-day operation of the facility. This is a hands-on role that combines customer service, administration, sales and site operations.
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Key Responsibilities
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- Open and or close the facility each day, ensuring the premises are secure.
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- Assist customers in person, by phone and via email.
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- Match customers with suitable self-storage units, warehouse spaces and office suites.
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- Conduct site tours and explain the features and benefits of our storage solutions.
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- Prepare rental agreements and maintain accurate customer records.
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- Process payments and reconcile transactions accurately.
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- Maintain a clean, safe and well-presented facility.
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- Identify and report maintenance issues promptly.
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- Operate forklifts and pallet jacks when required.
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- Comply with company policies and Workplace Health and Safety requirements.
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About You
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To be successful in this role you will have:
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- Outstanding customer service and communication skills.
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- Strong administration and computer skills with excellent attention to detail.
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- The ability to prioritise tasks and work independently.
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- Sales experience or confidence identifying customer needs and recommending solutions.
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- A current forklift licence (essential).
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- A current driver's licence and reliable transport (preferred).
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- Experience in self-storage, property, warehousing, logistics, retail or customer service will be highly regarded but is not essential.
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What We Offer
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- Full-time, stable employment.
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- Comprehensive training and ongoing support.
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- A friendly and supportive team environment.
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- A varied role with a mix of customer service, administration and operational responsibilities.
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- Opportunities to develop your skills and grow with the business.
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