Job Description

All Care Health Care Services Group – Wollongong NSW

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allcareis one of the leading in-home aged care service providers in the Illawarra. We are passionate about providing cost-effective, flexible, andhigh qualityservices to our clients, allowing them to age comfortably in their own homes and familiar surroundings. With a focus on client-centred and evidence-based approaches, we embrace challenges and always come from "a place of yes!"

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What are we looking for?

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We pride ourselves onupholding a high quality of client services at all times, focusing on ensuring our clients thrive within their own homes and in their community.

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The Administration Officer plays an essential part in delivering onallcare'smission by:

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- Triaging and resolving queries received from clients, supportteamsand our employees as one of our first points of contact with the business;
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- Receiving incoming telephone calls and emails, and responding to enquiriesin a timely manner;
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- General administration duties such as data entry, coordinating mail, document management, and record keeping;
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- Project based work toassistin day to day running of the office; and
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- Supporting company events andallcare'sclient social programs.
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This is a full-time,office basedrole managing high volume inbound calls via telephone and email. Working as part of a team of Administration Officers, on a consistent roster covering core client hours (between 8.00 am and 5.00 pm).

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The successful candidate will:

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- Be passionate about making a difference for people living in their own homes, with a positive, can-do attitude;
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- Demonstrate a professional,empatheticand courteous phone manner, with the ability to support clients who may find it difficult to clearly articulate their needs from time to time;
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- Have well-developed digital literacy, including experience with client databases and Google suite;
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- Be skilled in problem-solving, triaging calls and emails, and managing multiple tasks efficiently;
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- Be a motivated team player focused on delivering exceptional client experiences.
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Experience in a similar contact centre style role isadvantageous.

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We also require the following:

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- Minimum two(but preferably three)doses of COVID-19 vaccination and anannual flu vaccination;
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- National Police History check; and
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- Valid Right to Work status in Australia.
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Our team members enjoybenefits such as:

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- genuinely making a positive difference in the lives of older people;
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- access to our Thrive Care Group advantages including Flare (discounts platform),EAPand freeP4 MovementFitness Membership;
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- access to learning and development programs;
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- employee referral program.
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allcareis committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive to create an equal employment environment where everyone from any background can be themselves.

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Our Recruitment team and Hiring Managers kindly request no unsolicited resumes from recruitment agencies.Allcareisn'tresponsible for any fees related to unsolicited resumes.

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Part of theThrive Care Groupbrands - delivering personalised care across aged care, disability services, alliedhealthand movement therapy to help every person thrive.One Purpose, Specialised Brands.

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📌 Administration Officer (Wollongong)
🏢 All Care Health Care Services Group
📍 Wollongong