Job Description

Office Administrator / Customer Service Coordinator

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Evergreen Trees Direct is one of Australia's leading tree and plant suppliers, servicing wholesale and retail customers nationwide — from landscapers and developers to home gardeners. We're a fast-moving team in Mornington looking for a super organised, customer-focused administrator to be the hub of our office.

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What you'll do:

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Answer inbound calls as reception — take clear notes when the sales team are busy

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Handle customer admin requests: delivery address changes, site contacts, ETAs

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Book deliveries and coordinate times with freight partners, drivers, and customers

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Notify suppliers of scheduled pickups and liaise with our freighters

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Raise purchase orders and manage supplier communications

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Obtain stock photos from suppliers for customers

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Keep customers proactively informed from order to delivery

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Keep our internal system up to date — orders, deliveries, customer records

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Handle customer issues positively — always aiming for a happy client

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About you:

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Highly computer savvy — quick to learn new systems

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Super organised with great attention to detail

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Warm, friendly, and professional on the phone

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Positive, solutions-focused, and customer-first

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Logistics, freight, or horticulture experience a bonus, not essential

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Why join us: a diverse role with genuine ownership in a growing national business with a supportive, down-to‐earth team.

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📌 Office Administrator / Customer Service Coordinator (Mornington)
🏢 Evergreen Trees Direct
📍 Mornington