Job Description

We have an exciting opportunity for aReservations Coordinatorto join the Merivale Reservations Team and the ever-changing world of hospitality. Work across a portfolio of some of Sydney's most iconic, bars, restaurants, and night spots including ivy, Establishment, Mr Wong, Totti's, The Newport, Coogee Pavilion, and many more.

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Weoperate7 days a week it is essential you have the flexibility to work a rotating roster including weekdays, weekends, and nights. Your hours will be between 9am – 9pm at the latest (no midnight or 3am morning finishes!!)

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You willbe responsible for:

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- Answering a large volume of phone and email inquiriesandresolving customer service questions.
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- Manage reservations forspecial eventssuch as Valentine's Day, Melbourne Cup, Mardi Gras, and New Year's Eve.
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- Building relationships with our venue managers.
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- Managing and building rapport with guests to ensure their expectations areexceededand always enhancing the Merivale experience.
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- Sending daily reservations reports.
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The Essentials

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- At least 12 months of experience in a customer service role, experience in a call centre, reservations or concierge role will be a distinct advantage.
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- Have experience working in a fast-paced environment, be a team player, and support team goals.
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- Exceptional communication skills both written and verbal,demonstratedattention to detail and ability to multi-task.
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- Outgoing and proactive, with passion and energy in your work, calm, polite, and guest focussed.
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- Proficient in both Excel and Outlook, experience in using Reservations software an advantage.
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Merivale Employee Benefits

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- Exclusive monthlyperks, staff-onlyrewardsand events.
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- Merivale Staff Cellar – access to premium wines at staff pricing.
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- Paid parental leave – with flexible return to work options.
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- Unlimited growth opportunities with endless development opportunities.
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- Merivale Academy – online and in-person training, including Leadership & Performance, First Aid, Food Safety and more.
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- Employee Assistance Program – confidential wellbeing and mental health support, provided by Sonder.
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- Employee Referral Program – earn rewards for bringing great people on board.
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📌 Reservations Coordinator | Merivale (New South Wales)
🏢 Merivale
📍 New South Wales