Job Description

Office Administration & Customer Service Coordinator

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Wacoal Australia
n Brunswick, Melbourne VIC
n Full Time

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Join One of the World's Leading Lingerie Brands

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Wacoal Australia is part of the globally recognised Wacoal Group, renowned for designing premium lingerie, swimwear and activewear for women across A-K cup sizes.

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Our portfolio includes Wacoal, Freya, Fantasie, Elomi and Goddess, some of the most respected brands in the intimate apparel industry.

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We are seeking a motivated and enthusiastic Office Administration & Customer Service Coordinator to support our Australian and New Zealand retail customers, National Sales Team and local leadership team. This is a diverse and rewarding role where no two days are the same.

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Based in our Brunswick showroom, you will play a key role in office operations, customer service, sales support, reporting and event coordination while working closely with the General Manager and National Sales Manager.

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About the Role

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Reporting directly to the General Manager, your responsibilities will include:

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- Providing administrative support to the General Manager and National Sales Manager
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- Supporting key national retail accounts and department store customers
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- Delivering exceptional customer service to Australian and Recent Zealand retailers
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- Preparing sales reports, analysing data and maintaining reporting dashboards
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- Monitoring and coordinating daily shipments nationally
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- Assisting the UK Customer Service and Accounts teams
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- Managing mail, courier services and showroom administration
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- Coordinating travel arrangements for the management and sales teams
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- Organising sales conferences,



events and fashion presentations
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- Supporting marketing and PR activities as required
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- Managing product samples and showroom merchandising
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- Welcoming and assisting clients visiting the showroom
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About You

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To be successful in this role, you will demonstrate:

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- Previous experience in administration, customer service, sales support or office coordination
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- Strong Microsoft Excel, PowerPoint and reporting skills
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- Excellent written and verbal communication skills
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- Outstanding organisational and time management abilities
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- Ability to manage multiple priorities in a fast-paced environment
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- High attention to detail and strong problem-solving skills
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- A proactive, positive and professional attitude
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- Capacity to work independently and take ownership of tasks
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- Confidence working with internal teams and external customers
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- An interest in fashion, retail, lifestyle or consumer brands
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- Current Australian Driver's Licence
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- Reliable motor vehicle
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- Intermediate to advanced Microsoft Office skills
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- Full working rights in Australia
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Why Join Wacoal?

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- Work with internationally recognised fashion brands
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- Diverse and engaging role with broad business exposure
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- Supportive and collaborative team environment
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- Opportunity to work closely with senior leadership
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- Grow your skills across sales support, customer service, marketing and events
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- Be part of a passionate and dynamic fashion business
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If you are a highly organised professional who enjoys variety, thrives in a fast-paced workplace and has a passion for delivering exceptional customer service, we would love to hear from you.

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📌 Office Administration & Customer Service Coordinator (Victoria)
🏢 Wacoal
📍 Victoria