Job Description

Senior Solution Architect – Genesys Cloud, AI & Experience Orchestration

n

We're Hiring: Senior Solution Architect – Genesys Cloud, AI & Experience Orchestration

n

At Essential Data & Voice (EDV), we're making significant investments in our Genesys, AI and Customer Experience practice as part of our FY27 growth strategy.

n

We're looking for an experienced Senior Solution Architect who wants to help shape the future of Customer Experience across Australia.

n

This isn't a traditional contact centre architecture role.

n

We're looking for someone who can help customers transform how they engage with customers and employees through:

n

Experience Orchestration

n

AI & Automation

n

Customer Journey Design

n

You'll work alongside our sales, delivery and leadership teams to design creative solutions, influence customer strategy,



and help organisations unlock measurable business outcomes through modern CX technologies.

n

Why EDV?

n

n
- Strategic Genesys Cloud partner
n
- Significant investment in AI and Customer Experience transformation
n
- Opportunity to influence customer strategy, not just technology decisions
n
- Work directly with enterprise and mid-market customers across Australia
n
- Help build one of Australia's leading Experience Orchestration and AI practices
n

n

If you're passionate about Genesys Cloud, AI, customer experience transformation and helping customers solve complex business challenges, we'd love to hear from you.

#J-18808-Ljbffr

📌 Senior Solution Architect - Genesys Cloud, AI & Experience Orchestration (Ryde)
🏢 Essential Data + Voice
📍 Ryde