Job Description

St Vincent's Health Australia – Melbourne VIC

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2mo ago , from St Vincent's Health Australia

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Project Manager - IT Service Management, Enterprise Service Management & IT Asset Management (ITSM/ESM/ITAM)

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Digital & Technology | St Vincent's Health Australia

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Lead a critical enterprise transformation program

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St Vincent's Health Australia is seeking an experienced Project Manager to lead the selection, implementation, and enterprise rollout of a new IT Service Management (ITSM), Enterprise Service Management (ESM), and IT Asset Management (ITAM) platform capability.

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This is a high-impact leadership role at the centre of our digital transformation, delivering integrated service and asset management capabilities that support clinical, corporate, and operational teams across the organisation.

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You will work closely with our ITSM Lead, internal business stakeholders, and external delivery partners to implement a modern, automated, and data-driven platform aligned to ITIL best practice and asset lifecycle management disciplines.

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About the role
n As Project Manager, you will lead an enterprise-wide program that is critical to SVHA's digital future, with accountability for end-to-end delivery, governance, and value realisation.

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Key responsibilities include:

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- Lead the end-to-end selection and implementation of a Tier 1 or Tier 2 ITSM platform, including IT Asset Management capabilities
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- Define and deliver integrated ITSM and ITAM data models, including asset lifecycle, CMDB, and service relationships
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- Establish and govern project scope, roadmap, delivery milestones, and benefits realisation
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- Drive program governance, including steering committees, executive reporting, and performance dashboards
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- Manage vendors, system integrators, and external partners, ensuring accountability to scope, schedule,



and quality
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- Lead commercial and contractual activities, including negotiations and financial management
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- Facilitate enterprise stakeholder engagement and organisational change, including clinical, corporate, and digital functions
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- Oversee risk, compliance, and assurance activities across the program lifecycle
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- Ensure successful transition to business-as-usual operations, including support model, asset governance, and service ownership
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- Work in partnership with the ITSM Lead to ensure alignment between platform configuration, process design, and delivery approach
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About the program
n This transformation program will deliver a modern, enterprise-wide service and asset management capability, including:

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- A consolidated ITSM platform supporting all ITIL practices (Incident, Request, Change, Problem, Knowledge)
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- Integrated IT Asset Management (ITAM) capabilities covering hardware, software, and lifecycle governance
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- A robust CMDB and asset-service relationship model to improve visibility, risk management, and decision-making
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- Advanced automation and workflow orchestration to streamline service delivery and reduce manual effort
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- Enterprise-wide reporting, dashboards, and performance insights across both service and asset domains
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- Expansion into Enterprise Service Management (ESM) across HR, Payroll, and corporate service functions
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What you will bring

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Essential experience

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- Proven experience delivering large-scale ITSM platform implementations, including IT Asset Management integration
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- Strong understanding and practical application of ITIL frameworks and service management processes
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- Demonstrated experience delivering or overseeing ITAM, CMDB, or asset lifecycle management solutions
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- Proven success leading complex, enterprise-wide transformation programs in matrix environments
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- Experience managing vendors, system integrators, and commercial contracts
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- Solid capability in project governance, reporting, and executive stakeholder engagement
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- Experience delivering automation, workflow transformation, and reporting/analytics solutions
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Highly regarded

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- Experience with platforms such as ServiceNow, Ivanti, BMC, or similar, including ITAM modules
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- ITIL v4 certification or higher
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- Experience implementing CMDB design and asset data models
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- Experience delivering Enterprise Service Management (ESM) beyond IT
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- Exposure to healthcare or other regulated environments
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Why join us
n At St Vincent's, you will play a leadership role in shaping a connected service and asset management ecosystem that supports patient care, workforce efficiency, and operational resilience.

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You'll contribute to:

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- Improved asset visibility, control, and risk management across the organisation
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- Enhanced service reliability and operational performance
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- Scalable, automated platforms that enable "One St Vincent's" service experience
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Our values
n We are guided by our values of Compassion, Justice, Integrity, and Excellence, and are committed to an inclusive and purpose-driven workplace.

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Location
n Brisbane or Melbourne with hybrid working arrangements (3 days a week on-site)

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📌 Project Manager - Service Management (ITSM/ESM Implementation) (Victoria)
🏢 St Vincent's Health Australia
📍 Victoria